Pensions Operations Management Lead

Are you an experienced Pensions Professional with expertise in shaping operational models and implementing new processes and strategies into your team?

We are currently partnered with a leading pensions organisation, supporting them in their search to appoint an Operations Lead as part of the growth to their specialist outsourced management division. This role would see you work as part of the leadership team, working to implement strategies to drive operational excellence and steer the teams direction for growth.

Main responsibilities in this role would include:

• Leading the design and implementation of strategies and processes, working closely with the Head of Pensions Management to shape the operational model, adjusting as the team expands.
• Provide effective people management: setting individual and team objectives, providing guidance & advice and mentoring where necessary.
• Ensuring robust governance is in place to align with any regulatory or legislative requirements. Dealing with incident management, errors and omissions and setting and monitoring any necessary controls needed.
• Deliver on pensions management service, ensuring clients are satisfied with the pensions management services and ensuring SLAs are in place.
• Participating in business development exercises, identifying opportunities to bring new clients onboard and assisting in raising the teams profile.

In order to be considered for this role, our client is seeking individuals with:

• Broad pensions industry experience, with exposure to pensions management/scheme secretarial or pensions consultancy and a deep understanding on UK pension requirements.
• Exposure to strategic and operational based responsibilities, with an ability to shape and improve processes within a pensions-related environment.
• Proven knowledge of managing workflows, budgets and financial performance, with experience in utilising resources and ensuring cost-effective service delivery.
• An ability to build lasting relationships with both colleagues and clients, including new business experience in presenting to prospective clients, writing proposals and tenders and assisting on the onboarding journey.

If you feel that this could be the role for you, please apply with a copy of your CV and if there is an alignment, one of the team will be in touch to discuss further!