People Operations Coordinator

People Operations Coordinator

Slough or London Hybrid

Competitive Salary

We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high quality, customer focused, HR support service whilst continuously being dynamic in influencing positive improvements across the team.

Key Responsibilities:

• Process a range of operational tasks from the creation of contracts of employment and job change letters to initiating and managed background checks and owning the referencing and probation processes - all in line with our SLAs.
• Maintain accurate employee records and update HR systems.
• Create and update employee records and files in a timely manner
• Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements.
• Determine need to escalate queries as necessary and do so via SOS call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction.
• Monitor and update the probation tracker regularly, ensuring timely follow-ups with managers regarding probation reviews, completions, or required extensions.

Your Experience/Skills:

• Ability to prioritise effectively under pressure and multitask including strong organisation skills
• You’ve taken your first steps in a HR environment already or you have proven interest in kick starting your career in HR
• Desirable basic knowledge of HR and/or recruitment best practice and processes
• Excellent customer service skills