People Operations Lead, London

Join us at Carnall Farrar (CF) and contribute to our mission of being an employer of choice in the healthcare sector. Your role as People Operations Lead will be pivotal in ensuring we have the talented and motivated team needed to support and drive excellence in healthcare consulting and data services.

Carnall Farrar (CF) is a growing management consultancy which works across all aspects of the healthcare sector from supporting the NHS to serving major life science companies. We are passionate about, and experts in, healthcare.  Founded in 2013 we  have grown over the past 11 years to a core staff of around 70 across consulting, data science and corporate functions. We have a strong reputation in the healthcare sector and are highly regarded both internally and externally for the level of support and development we give our people. As a professional services business, CF has three primary assets – its people, its knowledge and its data and associated products. The CF team are consequently central to the success of the business.

Role summary  

Reporting to the Chief People Officer, you will champion all things People Operations across the company and will directly contribute to our People Strategy. Partnering with our Chief People Officer, Head of FP&A and Operations Director to deliver an excellent employee experience across employee onboarding, offboarding, policies, procedures, payroll, compensation, benefits and tooling. As the very first People Operations Lead, you will design and implement the building blocks that enable us to continue our growth journey. You are an early member of the new People team, so your scope and ability to make a difference will be huge. 

We have developed our People Strategy, which is designed to support the delivery of CF’s company strategy, through ensuring we are an employer of choice within the sector and an ‘irresistible organisation’ for our employees.  We have made an extensive commitment to staff development through an in-house development programme, supported with external inputs. This delivers 10 days of training per year to all staff, with additional time for specific groups (e.g. graduate analysts on induction). Training draws on the extensive skills and experience of the leadership team to deliver the programme, which has been accredited as a route for recipients to become Chartered Management Consultants.  

Our growth ambitions are significant – we have diversified over the past seven years, and in the future this is likely to see us establish additional UK bases, as well as considering how we have a more international face. These developments will all have significant implications for how we work and the skills we need. 

As a member of the People team of CF, clear communication and strong interpersonal skills are essential for this role. Acting with kindness even in the most difficult situations and acting with the utmost discretion are core requirements. These attributes form part of the six CF values and associated behaviours that apply to all staff and create a point of commonality. Upholding these values and behaviours is critical to our being the diverse and inclusive team that makes CF a great place to work.

Responsibilities and duties 

• You will have autonomy over building out value-adding People products and experiences to delight our team and enable them to be their best 
• You will ensure we provide wonderful employee lifecycle experiences delivered with care and to a high standard 
• You will closely follow UK employment laws and regulation updates and developments, ensuring compliance across all HR practices 
• You will use a design and product mindset to create user-friendly, simple, and efficient People processes that empower (and not encumber) employees and improve performance, compensation, onboarding, leadership development, and other employee experience touch points 
• You will manage our internal resourcing processes to ensure our team are appropriately assigned to projects that challenge them, excite them and are aligned to client needs  
• You will own our People, Learning & Talent tooling to enable our employees to “do it in 3 clicks” 
• You will manage employee compensation and benefits programs, ensuring that they are competitive and align with company goals 
• You will take responsibility for ensuring our compensation and benefits benchmarking processes are thought leading, competitive and delivered fairly 
• You will drive insight from our people data rather than “just produce reports” and make this accessible, meaningful and easy to engage with 
• You will view your work through a DEI lens, making your work is inclusive and accessible for a team of brilliant people from all walks of life 

Requirements 

We're not necessarily looking for someone CIPD qualified or with a certain level of education, but we are looking for a collaborative, innovative and friendly people professional who enjoys rolling up their sleeves and jumping into the thick of the action, someone who is tech savvy, results oriented and loves delivering work to the highest standards. You will likely have a combination of the following skills and attributes:

• 5+ years of well-rounded HR/People Operations experience from within a start-up/ scale up environment. If you have a professional services or health background, even better.
• You will be a self-starter who is action oriented and able to thrive in an entrepreneurial, fast paced environment
• Exceptional communication and relationship-building skills to influence across all levels. 
• Data will be your best friend. You will be someone who makes data driven decisions and recommendations to help us achieve our desired people and business outcomes.
• You will have strong project management capabilities to drive initiatives to completion within agreed deadlines. 

Desired

•   Professional services and / or health background is desirable

Our commitment to Diversity & Inclusion

We are committed to building an inclusive and supportive culture where diversity thrives, and all our people can excel. We only recruit, promote and reward our people based on their skills and contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age, marital status, or other characteristics.

We are Disability Confident Accredited, and we want you to feel comfortable and able to perform at your best in the recruitment process, if you require any reasonable adjustments for any part of the recruitment process, please let us know.

About us

CF is dedicated to improving healthcare through working with health systems and the life sciences industry. We offer clients consulting and data services and products.

Our work with health systems includes work with public and private providers of all kinds of care as well as their commissioners and regulators. We work at every level including national, regional, place and local level. We support health systems on critical strategic, performance and organisational issues to deliver the best outcomes for the populations they serve.

Our work with the life sciences industry includes pharmaceutical and biotech companies as well as medical devices, diagnostics, and health tech companies as well as their investors. We support the life sciences industry in the uptake of innovation including access, pathway transformation, and use of data & digital, and how they partner with health systems to improve patient outcomes.

Flexible working  

We operate a hybrid-working policy; corporate team members need to be physically together for a minimum of 3 days a week. For this role these days should be with the Chief People Officer, Operations Director and Head of FP&A. Travel to other CF offices in the UK may be required as and when established. 

In addition, for up to four weeks a year each member of staff can work entirely virtually. This should be agreed with the CEO and Operations Director.

Benefits

• Holiday entitlement: 25 days/year in addition to all bank holidays; after 2 years’ service this would increase to 27 days; after 4 years’ service this would increase to 32 days, after 6 years’ service this would increase to 35 days which is the maximum entitlement
• Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days
• Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid
• Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total 12 weeks in any 12-month period
• Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service
• Enhanced family leave policies: additional pay for parents who have a baby or adopt
• Access to an interest-free season ticket loan, repayable by 12 monthly instalments
• Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of the nursery care
• Flexible working policy: including the ability to work fully remotely for up to 4 weeks a year
• An Employee Assistance and Wellness Program: including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks
• Seasonal flu jabs: provided by Boots annually
• Eye care tests: vouchers and discounts at Vision Express
•  Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles
• ·Access to ClassPass a monthly fitness membership that provides access to thousands of different studios, gyms, and wellness at a discounted rate
• Membership to the Health Service Journal (HSJ)