People Partner

ROLE PURPOSE

The purpose of this role is to focus on delivering people practices which maintain positive working relationships.
To provide comprehensive and pragmatic operational People support and solutions to management teams within contact centre in line with company policy.

Job description

Act as a colleague champion and change agent, anticipating People related needs and developing integrated solutions in line with the overarching People strategy
To execute employee engagement and wellbeing strategies in Operations to support a reduction in employee absence and attrition.
To provide credible advice and coaching to people managers on all wellbeing and engagement policy in line with company approach.
Oversee employee onboarding and engagement, providing key insight / MI to the business in identifying trends and solutions.
To operate and collaborate with the People Partner (ER) within the ER framework.
Raise awareness and partnering to business regarding upcoming engagement and wellbeing initiatives and impact on ways of working.
To support other HR projects as required.

Essential skills

Strong advisory HR experience, particularly around employee relations, preferably gained within a commercial and fast-paced environment (e.g. contact centre/BPO).
Level 7 CIPD qualified or equivalent.
Strong understanding of statutory codes and policies in employee relations.
To confidentiality and effectively communication at all levels (including written communication).
Up to date knowledge and keen interest in employment law.
Active listening skills.
Thorough attention to detail with detail -orientated mentality.
Proficient in MS Office.
Friendly, approachable manner.

CORE BEHAVIOURS
To work with, Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;
Confidential, reliable and genuine
Dynamic, passionate and determined
Friendly, compassionate and cooperative
"It's not just about what we do, but the way we do it. And it's our values that make us special."