People Service Team Manager

Job Description:

People Service Team Manager
Location: Salford Quays Office

Hybrid working options.

Permanent Full time 37.5hrs per week

Salary Banding: £38,000 - £42,000

Role Overview
This is a fantastic opportunity to lead a high-performing People Services team and play a key role in shaping the future of our People Operations function. As People Services Manager, you’ll oversee a busy, high-volume service environment, ensuring we deliver timely, accurate and customer-focused support to colleagues across our UK business. You’ll guide your team through day-to-day queries, support their development, and drive continuous improvement across processes, technology and ways of working. We're looking for someone who is passionate about developing people, obsessed with customer experience, and committed to making our service the best it can be.

What You’ll Do:

• Leading, motivating and developing a team of People Services Advisers to deliver consistent, high-quality service.
• Managing high volumes of people-related queries and ensuring all SLAs and KPIs are met.
• Acting as an escalation point for complex or sensitive people matters.
• Building strong, collaborative relationships with stakeholders across the business.
• Monitoring performance, analysing service trends and identifying opportunities for improvement.
• Supporting process, technology and service changes that enhance customer experience.
• Delivering induction, training and ongoing development for team members.
• Ensuring compliance with all policies, procedures and data protection requirements.

What You’ll Bring:

• Proven experience managing, coaching and developing a team in a fast-paced or high-volume environment.
• Strong customer service background with a passion for delivering exceptional user experiences.
• Excellent communication skills and the ability to build strong stakeholder relationships.
• Ability to review processes, identify improvements and support continuous improvement initiatives.
• Strong organisational skills and confidence managing competing priorities.
• Solid understanding of people policies, processes and compliance requirements.
• A proactive, customer-obsessed leader who brings energy, collaboration and a solution-focused mindset.

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa as a People Service Team Manager you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Various other benefits and online discounts

Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

Apply now and help us ensure our employees are always taken care of!

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