People Services Executive

Agency:

Job Function:

Job Subfunction:

Job Description:

Role Purpose: The People Services Executive is a key member of the People Services Hub responsible for executing People transactions and providing exceptional support to employees and stakeholders. This role contributes to the overall efficiency of People services delivery and excellence, ensuring accurate and timely processing of People service requests.  

Key Responsibilities:  
  

• People Transaction Processing: Execute a variety of People transactions, including but not limited to employee data changes, payroll updates, benefits enrolment, and leave administration, adhering to Group processes and guidelines.  

• Employee Support: Respond promptly to People enquiries from employees and stakeholders, providing accurate information, guidance, and issue resolution in a professional and customer-centric manner.  

• Data Integrity: Maintain the accuracy and completeness of employee data in Workday, performing regular data audits and corrections as necessary.  

• Documentations & Records: Ensure proper documentation of People transactions, maintaining organised and confidential employee records in compliance with data protection regulations.  

• Process Improvement: Identify opportunities for process optimisation and efficiency enhancement within People Services (Operations), contributing to the continuous improvement efforts of the team.  

• Policy Adherence: Ensure compliance with People policies, procedures, and legal requirements in all People transactions and interactions.  

• Reporting & Analytics: Assist in generating regular People reports and analytics to support decision-making, track trends, and monitor key People metrics.  

• Learning and Knowledge Sharing: Participate in knowledge sharing activities, contribute to training materials, and assist in training new team members on People processes and systems.  

• Cross-functional Collaboration: Collaborate with the agency People Partners, CoEs and other departments to address employee needs and contribute to People projects and initiatives.  

• Quality Control: Support quality assurance efforts by participating in regular data and transaction audits to ensure accuracy and consistency.  

Role Requirements:  

Professional qualification(s): People certification/qualification is preferred.  
Work Experience: Minimum experience of 2-3 years in People transaction processing, employee support, and exposure to People shared services operations is advantageous.  
  
Skills & Competencies:   

• Proficiency in HRIS systems and Microsoft Office applications.  

• Strong attention to detail and data accuracy.  

• Excellent communication and interpersonal skills.  

• Problem-solving and analytical thinking.  

• Customer-focussed attitude with a commitment to delivering high quality service.  

• Ability to manage multiple tasks and prioritise effectively.  

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/