Performance analyst - Public sector contract

Performance Analyst
Start ASAP
Finish 30/07/2027
Remote - once a month in any DWP Base
£440 Inside ir35
 
- Understand user needs and define measures to assess whether services are meeting those needs.
- Build strong relationships with multidisciplinary service teams, using analysis and insight to support continuous service improvement.
-Develop and maintain performance frameworks, key performance indicators (KPIs), dashboards and reporting to effectively measure and communicate service performance.
- Use digital analytics and other data sources to analyse user journeys and identify opportunities to improve service outcomes.
-Provide expert guidance on performance measurement, analytics implementation and data collection across multiple sources.
- Work collaboratively with internal and external stakeholders to support the successful delivery of major digital initiatives, including the move to (url removed) One Login.
 
Analytics Tooling:
Essential: Google Analytics 4, Google BigQuery, SQL and data visualisation (Data Studio, Power BI, or equivalent)
Desirable: Experience using Google Tag Manager
Only candidates based in UK and eligible to work in UK are allowed