Performance and Operations Manager

Performance and Operations Manager (Refuse & Cleansing) - Temporary | Newry, Mourne and Down District Council

Based in Newry or Downpatrick (your choice), covering the whole Newry, Mourne and Down district

£22.99 per hour (PAYE)

36 hours per week

Starting Monday 23 November 2026

Hatched Recruitment Group is recruiting an experienced Performance and Operations Manager to lead Newry, Mourne and Down District Council's Refuse and Cleansing service. You'll manage a frontline operational team, making sure bin collections, street cleansing and related services are delivered safely, efficiently and to a high standard across the district.

What you'll be doing:

Managing the day-to-day running of refuse collection (domestic, commercial, recycling and bulky waste) and street cleansing services
Leading and developing a team of supervisors and frontline staff
Handling employee relations, including discipline, grievance and attendance management
Working with trade unions to maintain good industrial relations
Overseeing health and safety, including risk assessments, route risk assessments and accident investigations
Monitoring service performance and reporting to the Head of Refuse and Cleansing
Managing complaints, Freedom of Information requests and service budgets
Working with partners including the PSNI, NIHE and community groups
Travelling across the district, acting as keyholder and responding to emergency call-outs when needed

What you'll need:

Proven experience managing a frontline operational workforce, ideally in waste, refuse, cleansing or a similar service
Experience handling discipline, grievance and attendance matters
Experience working with trade unions
Strong health and safety management experience
Experience managing complaints and delivering a customer-focused service
Budget management and report-writing skills
A full, current driving licence (you'll travel across the district)

What's on offer:

£22.99 per hour, paid weekly
Your choice of Newry or Downpatrick as your home base
Holiday pay accrued in line with statutory entitlement
Pension auto-enrolment (subject to eligibility)
A senior role with one of Northern Ireland's largest councilsYou must be eligible to work in the UK and able to provide your driving licence at application stage.

Interested? Send your CV to . Early applications are encouraged.

Hatched Recruitment Group is acting as an employment business in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed