Performance Coach

As a Performance Coach, you'll work closely with operational teams to improve colleague performance through targeted coaching, behavioural development and high-quality customer conversations. Using performance data and quality insights, you'll deliver tailored coaching interventions that drive better customer outcomes and support a culture of continuous improvement.

Client Details

We're looking for an experienced Performance Coach to join a growing team, working closely with operational colleagues and leaders to drive behavioural change, improve customer conversations and enhance overall performance.

This role is focused on coaching rather than traditional training. You'll use performance data, quality insights and observation to identify development needs, deliver tailored coaching interventions, and support colleagues in achieving measurable improvements in customer outcomes.

Description

Deliver one-to-one coaching to colleagues and leaders
Use quality and performance data to identify development needs
Support new starters through their early development journey
Enhance coaching capability within leadership teams
Drive behavioural change and conversational excellence across the operation
Partner with Operations, HR and L&D to improve colleague and customer outcomes

Profile

Experience coaching within a contact centre, customer service, operations or performance environment
Strong ability to influence and develop others through coaching conversations
Comfortable analysing data and performance trends to identify development opportunities
Experience coaching sales or customer service teams to improve performance and customer outcomes would be highly advantageous
Passionate about developing people and creating a culture of continuous improvement

Job Offer

Salary circa £45,000, with flexibility for an exceptional candidate
Hybrid working with 2-3 days per week onsite in Grantham, with additional office attendance required depending on business needs
Free onsite parking available
Opportunity to make a real impact on colleague performance, coaching culture and customer outcomes
Only candidates based in UK and eligible to work in UK are allowed