Performance Insight Specialist

Shape the Future of Digital Commerce Operations! 🚀

Are you a data-driven PMO professional who loves turning complex operational data into powerful, executive-ready narratives? A premium, global brand is looking for a Performance Insights & Reporting Manager to join their European D2C Centre of Excellence (CoE) team.

The Logistics

Role Type: 6-Month Contract (running until December 31, 2026)

Work Location: Chertsey, Surrey

Working Model: Hybrid

Why This Role?

This isn't just a numbers-crunching job. You will own the operational performance narrative end-to-end for a massive, multi-market digital commerce ecosystem. Operating at the cutting edge of digital operations, you will act as the final quality gate for leadership reporting, governance, and AI-driven automation initiatives.

What You'll Do:

Own the Metrics: Define, govern, and standardise calculation logic and operational KPIs across multiple European markets.

Validate & Champion Insights: Critically review automated and AI-generated reports, turning raw data into strategic "so-what" guidance for senior and C-level leadership.

Drive Continuous Improvement: Diagnose delivery gaps (SLAs, backlogs, throughput) and proactively build the future reporting enhancement roadmap.

Who You Are:

A power user of Jira, Confluence, and Excel.

Experienced with 5+ years in project/programme management and 3+ years in analytics/BI (ideally in a digital operations or multi-market environment).

Globally-minded, conceptually fluent in what automation/LLMs can deliver, and an expert at data storytelling.

Ready to elevate your career with a market leader? Apply today to join a high-performing team focused on continuous digital innovation!

Randstad Technologies is acting as an Employment Business in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed