Performance Operations & Systems Analyst

Location: NW9 Colindale office 2 times a week. Also attend 2 weekend events per year.

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…



Overview:

To thrive in this role we require someone who enjoys building the infrastructure behind great experiences. They get satisfaction from creating efficient systems, improving processes, using data to drive decisions, and enabling others to do their best work.

We put people first. It’s all about you..

Must have:

• Strong systems mindset - you enjoy working with tools, platforms, and improving how things run 
  • Tools include: GitHub, Contentful, DevSite, Wiki environments, HTML/CSS/JavaScript. 
• Comfortable working across multiple tools and improving imperfect or manual workflows
• Understanding of how learning drives behaviour change and performance (not just completion metrics)
• Able to design and improve processes that scale 
• Able to translate data into actions and improvements (e.g. Google Sheets, dashboards, reporting)
• Comfortable engaging with Partners and Trainers directly to understand real-world needs and gather insights that inform improvements
• Highly organised, with strong attention to detail

Nice to have

• Experience working with learning platforms (LMS/LXP) 
• Basic coding or technical confidence (e.g. CMS, HTML, integrations) 
• Experience building dashboards or working with analytics tools
• Experience using project or workflow management tools (e.g. Asana)
• E-learning authoring experience
• Experience creating or adapting learning content (e.g. e-learning, guides, or resources)

We deliver progress. What you’ll do and how you will make an impact.

About the role

Systems & platforms 

• This role combines hands-on delivery with continuous improvement of how our systems and processes work.
• Support the end-to-end process of getting learning live, including content uploads, platform setup, testing, publishing, and ongoing updates.
• Support the day-to-day running and optimisation of our core learning tools, including our AI-powered conversation coaching platform and learning portal, ensuring systems, data, and processes run reliably.
• Support user setup, access, and enrolment
• Manage backend setup, configurations, and improvements (including technical/coding elements where needed)
• Improve how systems work together to create a smoother, simpler Partner experience

Data, reporting & targeting

• Build and maintain dashboards tracking: 
  • Engagement 
  • Usage 
  • Performance and outcomes 
• Create clear, actionable reporting (weekly/monthly) 
• Use insights to identify opportunities and recommend improvements that drive Partner activity, performance, and engagement
• Work cross-functionally to improve how learning is targeted, delivered, and distributed, supporting segmented communications and ensuring the right content reaches the right Partners at the right time

Process design & improvement

• Help design and implement scalable processes for: 
  • Content uploads and updates 
  • Programme rollouts
  • Event and training tracking 
• Create and maintain clear documentation, guides, and process resources
• Identify inefficiencies and continuously improve how we work 
• Reduce manual effort and reliance on “workarounds”
• Manage shared inboxes and request workflows, ensuring queries are handled efficiently and tracked clearly
• Support the iteration and improvement of learning content based on performance data and Partner feedback

Organisation & structure

• Bring clarity and consistency to how information is organised across Google Drive, Sheets, and reporting files, including naming conventions and folder structures, ensuring everything is easy to find, use, and maintain

Partner Events & Delivery

Partners are self employed network of people who recommend Utility Warehouse and earn an income.

• Spend time understanding the real Partner experience - observing how tools and learning are used in practice, and how this drives activity and impact across the network
• Ensure what’s built behind the scenes works effectively in real Partner environments, supporting key Partner events through attendance, onsite coordination, and follow-up where needed.
• This role includes attendance at key Partner events throughout the year, including travel and occasional evening or weekend support.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.
• Annual discretionary performance based, annual bonus scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Holiday trading
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
• Electric Car salary sacrifice scheme through Tusker
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Nicola Dorrington will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.



Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.