Personal Case Manager

We are seeking an enthusiastic and dedicated Personal Case Manager to join our customer service team, handling cases from inception to completion, ensuring a smooth and efficient service to our clients.

Client Details

Customer Service & Complaints, Reading: Our client is a large organisation with a solid reputation in the industrial and manufacturing sector. Known for its commitment to innovation and quality, it has a wide reach across the UK, particularly in Reading.

Description

Customer Service & Complaints, Reading:

• Manage customer cases from inception to completion, ensuring all necessary actions are taken promptly.
• Provide exceptional customer service, maintaining consistent communication with all parties involved.
• Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Collaborate with internal teams to resolve issues and improve processes.
• Record and maintain accurate case details and updates in the system.
• Ensure compliance with industry regulations and company policies.
• Participate in training and development activities to enhance knowledge and skills.
• Contribute positively to the team and company culture, fostering a supportive and collaborative environment.

Profile

Customer Service & Complaints, Reading: A successful Personal Case Manager should have:

• A relevant qualification in customer service or a related field.
• Previous experience in a customer service role, ideally within the industrial or manufacturing sector.
• Strong communication and interpersonal skills.
• Excellent organisational abilities, with a keen eye for detail.
• A proactive approach to problem-solving.
• Proficiency in using customer management systems and Microsoft Office applications.

Job Offer

• A competitive salary range of £25,000 - £27,000.
• The opportunity to work with a well-respected company in the industrial and manufacturing sector.
• A supportive team and positive company culture.
• The chance to make a real difference in the customer service department.
• A location in the vibrant city of Reading, with excellent transport links.

If you believe you have the skills and experience to excel as a Personal Case Manager, we encourage you to apply today.