Personal Claims Handler

Join Our Team as a Personal Claims Handler – Make a Difference Every Day!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your attention to detail and problem-solving skills can shine? We’re looking for a dedicated Personal Claims Handler to join our vibrant claims team and help us provide seamless support to our valued policyholders.

Role Purpose

As a Personal Claims Handler, you’ll play a vital role in managing warranty claims for products like Furniture and Electrical appliances, working with high street retailers. Your expertise will ensure claims are processed efficiently, fairly, and accurately protecting our customers and the company alike. From assessing claims to coordinating repairs or settlements, your work will directly impact our customers’ satisfaction and trust.

While you’ll enjoy the independence to manage your own caseload, you’ll also be part of a collaborative team committed to excellence. If you’re eager to grow your career in a supportive environment that values initiative and professionalism, this could be the perfect opportunity for you!

Primary Responsibilities

As a Personal Claims Handler, you will have the following key responsibilities:

• Deliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish.


• Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach.


• Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims.


• Maintain accurate, detailed records in our systems, supporting high-quality service and compliance.


• Collaborate with team members and support your colleagues to achieve departmental goals.


• Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers.

Soft Skills

• Outstanding communication skills—confident, clear, and empathetic.


• A customer-first mindset with a genuine desire to help.


• Sharp attention to detail to ensure accuracy and thoroughness.


• Strong analytical thinking to assess claims fairly and effectively.


• Adaptability to change, with a positive attitude towards new processes and challenges.

Technical Skills

• Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry.


• Familiarity with call centre software and claims processing systems is a plus.


• Previous experience in customer service or claims handling is advantageous but not essential—we provide comprehensive training!

Core Competencies

A standard of behavioural and technical competencies required of all job roles to help the organisation to achieve a level of excellence.

Behavioural Competencies

• Resilience


• Positive ‘can-do’ attitude


• Honesty and patience


• Empathetic

Technical Competencies

• Team player


• Attention to detail


• Problem/Trouble-shooter


• Logical thinker


• Self-motivated and have good time management skills

Why Join Us?

• Be part of a supportive team that values your contributions.


• Develop your skills with ongoing training and career growth opportunities.


• Contribute to a company committed to integrity, innovation, and customer satisfaction.


• Enjoy a rewarding role where your work truly makes a difference.

Ready to make a real impact? Apply now and become a key player in our claims team, helping us deliver outstanding service and protect what matters most to our customers!

Please submit your CV and a covering letter detailing your relevant skills and experience for the post by Wednesday 17 September 2025. Should we receive a large volume of applications, we may opt to close off applications. Unfortunately, we are unable to accommodate supporting Visa applications for this post.