Personal Shopping General Retail Manager

We are now looking for a General Retail Manager who is passionate about the Fashion industry and driving the division to achieve the best results. Our Personal Shopping team offers a bespoke, world-class, luxury service tailored to each client’s needs. We partner with the most world-leading brands and represent our authority as a long-standing icon, industry-leader and innovator. You’ll be joining a team with the belief that anything is possible.

About The Role 

As a General Retail Manager, you will spearhead the strategic direction of Personal Shopping, driving growth and innovation while maintaining our unparalleled standards of excellence. Your leadership will be paramount as you inspire and guide our dedicated teams towards operational excellence, setting clear priorities and fostering a culture of continuous improvement.

About You

We are seeking a seasoned operational leader with a proven track record of managing high-performing teams. Your visionary approach will be instrumental in expanding our service offerings and maximising commercial opportunities. With autonomy and initiative, you will navigate complexities and chart the course for success in a dynamic retail environment.

You will also:

• Have demonstrated experience of managing managers
• Bring a wealth of experience in building and maintaining brand relationships, networking and driving clienteling business
• Have emotional intelligence and self-awareness which will enable you to adapt your leadership style to suit the needs of the team and the demands of the operation.
• Be resilient and tenacious, you understand that you lead service operations that require daily guidance to achieve the consistency and standards our customers expect. You thrive off making things better on a day-to-day basis.
• Possess exceptional multitasking abilities and the confidence to navigate challenges independently.
• Embody integrity and conscientiousness, upholding the highest standards of performance and ethical conduct in every aspect of the role.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods 

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