PHS Direct Outbound Telesales Account Manager

About The Role

Outbound Telesales Account Manager - PHS Direct
Tamworth
£25,000.00 with OTE and uncapped commission
Great hours Monday to Friday, with no evenings or weekends!

The Role:

Taking responsibility for a set of customers made up of historical accounts that order consumables including chemicals & ancillaries.

Responsible for managing the customers, day to day requirements, as well as developing the accounts by identifying, creating, and closing new product core line sale opportunities and current promotions. Retaining or increasing margin in line with business requirements. You will be required to increase Average order value, margins, and order quantities to customers within Phs Direct data base.

Building excellent relationships with your customers, understanding their requirements you are responsible for overcoming any daily obstacles to ensure the customer is retained and happy with our service.

Key Tasks and Responsibilities:

• Plan and prioritise personal sales activities and customer contact towards achieving agreed targets including managing down time and general productivity.
• Understand customer needs and requirements identify the opportunities to build pipelines and close deals.
• Contribute towards business targets and profit by way of meeting and/or exceeding set targets as an individual and contributing to the teams.
• Retain Current Account Portfolio to ensure all customers are still trading with us on Core lines.
• Respond to customer enquiries efficiently and within timescales.
• Use excellent telephone and communication skills when talking to both external and internal customers, use appropriate propositions and ethical sales methods with a view to achieve objective and or business growth.
• Use internal customer contact tools and systems, to manage the day to day running of your data, ensure systems are always maintained and updated.
• Embrace methods of working practice and development of a "can do "will do” approach.
• Adopt best practices within the team, share and highlight areas where the team and our customers can benefit either through different ways of working or approaches.

Skills and Experience required:

• Excellent Communicator
• Builds rapport with customers easily over the telephone.
• A commercially savvy, analytical thinker
• Spots opportunities and capitalises on them.
• Demonstrable understanding of sales methodologies
• IT savvy
  Ideally with B2B experience in one of the following 3:
• Internal Sales/Business Development
• Telemarketing/Telesales experience
• Lead development/appointment Setting
• Excellent communication skills including questioning skills.
• Ability to demonstrate good business understanding and ability to engage at all levels in business.

In return for your commitment and expertise as a Telesales Account Manager at phs Group…

• A guaranteed base salary of £25,000.00 plus OTE
• A rewarding bonus scheme and regular incentives
• Great working hours Monday to Friday, no weekend or evening working.
• An extensive induction programme, excellent ongoing training and development
• We offer accredited ILM training through external and in-house training.
• Apprenticeships and personal development opportunities for a great career with us
• Free parking onsite that will save you a fortune.
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• 31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme.
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…