Planner (12 Month Maternity Cover)

Location: Castledawson, Deerpark Road

Hours of Work: 8am- 5pm, Monday- Friday

We are seeking a talented individual to join our Planning Team for a 12-month maternity cover position.

About us:

CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce, 

Your new opportunity: 

This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.

This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively

Key Responsibilities:

• Be the initial point of contact for tenants for urgent, routine and adaption works


• Scheduling customer appointments and creating events


• Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability


• Raising survey events on new COTs, Adaptions and Response jobs


• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly


• Liaise with administration team, supervisor and management to answer queries and review works in progress.


• Liaise daily with client district maintenance officers/administrators


• Monitoring of required completion dates, ensuring they are meet, or extension requested were required


• Dealing with queries and complaint resolution


• Maintaining standards and processes to reach KPI targets.


• Support other planning areas when required as part of a cross-functional team environment


• Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.


• Prioritise customer orders by due date to support the company in meeting target deadline KPI 


• Escalate issues promptly to management and help resolve problems in a timely fashion

Our requirements:

Essential

• IT literate, proficient in Microsoft Office 


• Previous experience of scheduling/ logistics


• Experience in customer service and customer excellence

Preferred

• Experience operating within a face paced construction industry with a focus toward 


• housing maintenance 


• A Degree / HND in a related discipline

Competencies

• Excellent communication skills with the ability to manage client relationships


• Strong planning and organisation skills.


• Ability to work on own initiative and as part of a cross functional team 


• Ability to work accurately under pressure and meet deadlines & targets


• Good understanding of operating costs and productivity levels


• Knowledge of construction and the skills off the team members.


• Good customer service/customer care skills


• The ability to deal with the unexpected and good problem-solving skills