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Job description

This is a permanent full-time, Northern Ireland based role. On offer is a competitive salary in line with experience and benefits package, including Healthcare Cash Plan, Life Assurance, Family Friendly policies, "Perks” which offers exclusive member discounts, great deals and cashback on shopping, travel restaurants and much more!

About us:

CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce, as part of our 10-year vision we plan to further grow the business to an all-Ireland delivery. 

Your new opportunity:

This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.

This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.

Key Responsibilities:

• Be the initial point of contact for tenants for urgent, routine and adaption works


• Scheduling customer appointments and creating events


• Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability


• Raising survey events on new COTs, Adaptions and Response jobs


• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly


• Liaise with administration team, supervisor and management to answer queries and review works in progress.


• Liaise daily with client district maintenance officers/administrators


• Monitoring of required completion dates, ensuring they are meet, or extension requested were required


• Dealing with queries and complaint resolution


• Maintaining standards and processes to reach KPI targets.


• Support other planning areas when required as part of a cross-functional team environment


• Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.


• Prioritise customer orders by due date to support the company in meeting target deadline KPI 


• Escalate issues promptly to management and help resolve problems in a timely fashion

Our requirements:

Essential

• IT literate, proficient in Microsoft Office 


• Previous experience of scheduling/ logistics


• Experience in customer service and customer excellence

Preferred

• Experience operating within a face paced construction industry with a focus toward 


• housing maintenance 


• A Degree / HND in a related discipline

Competencies

• Excellent communication skills with the ability to manage client relationships


• Strong planning and organisation skills.


• Ability to work on own initiative and as part of a cross functional team 


• Ability to work accurately under pressure and meet deadlines & targets


• Good understanding of operating costs and productivity levels


• Knowledge of construction and the skills off the team members.


• Good customer service/customer care skills


• The ability to deal with the unexpected and good problem-solving skills