M

Planner

salary Salary :

£30,000 - 35,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Planner

Reporting to: Senior Planner
Start Date: Immediate
Working Hours: Mon – Fri, 8am – 5pm
Job Type: Full-time, Permanent
Job Location: Office-based

 

PURPOSE OF ROLE

  • To provide high quality, professional administrative support to the business.
  • To work closely with engineers’ sub-contractors and our client to deliver a timely well-informed
    service to our customer.
  • To provide high quality professional office-based support to repairs team. Ensure the highest level of
    customer focused service is delivered to our customer continuously.

See full job description for more information

 

MAIN DUTIES

  • Deliver a customer focused service ensuring the highest standards of customer service at all times
  • Managing repairs and engineers work load recording and strategically planning days with
    consideration given to hindering factors
  • Manage customer expectations ensuring open lines of communication are maintained always
  • Up loading information to data base accurately, paying attention to details ensuing data protection
    and accurately updating sensitive information on our data base.
  • Ensure accurate recording of queries and customer concerns
  • Avoid failures becoming complaints resolving during telephone conversation working on own
    initiative to resolve before becoming a formal complaint
  • Plan engineers’ workload in advance ensuring communication to all relevant parties ensuring all are
    aware of details of a call out
  • Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with
    agreed SLA
  • Record all updates on data base for knowledge share
  • Ensure all updates are relayed clearly and understood within all relevant areas
  • Manage emergencies in line with expectations of KPI’s
  • Identifying out of scope requests redirecting to correct operational / commercial process
  • Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA
  • Understand specialist works processes and assign subcontractors providing confirmation of
    attendance to site to relevant parties
  • Cover colleague’s absence and hand over for smooth cover over annual leave
  • Raise OOH call outs ensure follow up works are accurately captured logged and planed
  • Attend meetings when requested to do so
  • Work closely with teams to deliver a high standard of service to our customers and client
  • Provide support where needed within the business and carry out ad hoc duties as requested.
  • Show an understanding of KPI’s and work to meet and exceed targets
  • The ability to follow processes and identify and suggest improved ways of working within the team
  • Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW’s and JO’s
  • Competent in diagnostic questioning to obtain a full understanding of request
  • Understanding of PO’s as required for material suppliers
  • Work as part of a team

 

SKILLS & KNOWLEDGE

  • Experience of working in a responsive repair setting
  • Experience of managing customer expectations in a customer focused environment
  • Have a good understanding of value for money in terms of the most cost-effective way to manage Repairs
  • The ability to strategically plan and organise workloads
  • A proactive / can do approach to work
  • The ability to work on own initiative and take full ownership of role and responsibility
  • The ability to work as part of a team and independently
  • The ability to follow process and work in a fast pace setting whilst remaining calm and focused.
  • Outstanding communication skills both internal and external
  • The ability to build and maintain good working relationships with all contacts
  • Build and maintain professional representation of the team
  • Ability to work occasional staggered shifts covering office 7am – 6pm
Original job Planner posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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