Planner

Seniority Level: Entry level

#Talent
At Budweiser Brewing Group, dreaming big is what we do. Brewing the worlds most loved beers, building iconic brands like Budweiser, Stella Artois, Corona and crafting meaningful moments are what inspire us.
Were a team of passionate owners who arent afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive, and rewarding future. Turning any challenge into an opportunity. So lets
take on the challenge together.
Cheers to dreaming big!
The role:
The role involves closely collaborating with the Planning Hub Supervisor to manage approximately 50,000 service calls and around 12,000 installations annually, ensuring adherence to service levels and maximizing technician productivity. It includes overseeing the deployment of about 100 internal engineers and coordinating with third-party technical teams. Engaging with various departments and external stakeholders is essential to review and allocate resources effectively, aiming to achieve and enhance service level agreements (SLAs). The position requires optimizing demand planning for customer calls and installation requests, and prioritizing support to ensure a top-notch reactive service. Candidates should excel in a fast-paced customer service environment, possess strong communication skills, enjoy problem-solving and planning, and be adept at interpreting and presenting data. The role significantly contributes to maintaining high customer service standards across diverse sites visited by engineers.
Duties & Responsibilities:
Manage approximately 2.5 million hectoliters of draught beer volume across all On Trade Customers.

Handle approximately 50,000 reactive calls and 12,000 installations annually.

Deliver a LIVE triage diagnostic to optimize demand planning in the area.

Work closely with the Planning Hub Supervisor to ensure efficient planning and allocation of tasks.

Identify and address areas of risk to key performance indicators (KPIs) to prevent SLA failures.

Schedule reactive maintenance calls in accordance with SLAs.

Utilize standard times and scheduling tools to plan and allocate planned preventive maintenance (PPM) tasks.

Maintain effective communication with engineers, customers, contact centers, and third-party technical teams.

Monitor and manage work in progress (WIP) to ensure timely completion.

Continuously identify opportunities to improve SLAs and operational efficiency, utilizing sound PDCA methodology and forward planning.

Who we're looking for :
Hold A Level education or equivalent qualification.

Possess relevant experience in a Planning role utilizing business in-house systems and Microsoft packages.

Demonstrate advanced proficiency in Microsoft Excel.

Have experience in managing the daily workload of field engineers.

Exhibit strong coordination and planning skills with excellent organizational abilities.

Preferably, possess knowledge of the drinks dispense sector.

Display a commitment to personal development.

Demonstrate excellent verbal reasoning skills.

Capable of working independently with high accuracy and meeting deadlines.

Show competency in customer care, meeting expectations, and delivering results.

Possess strong

relationship-building

skills, initiative, and ability to work effectively in a team.

Remain calm under pressure and maintain a professional demeanor.

Think strategically to address challenges effectively.

Benefits & Perks:
Benefits for you and your family to help your physical and mental health

Competitive parental leave and double pension contributions

25 days holidays per year

Employee benefits to help your physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental etc.)

A beer allowance to enjoy our brands

Two volunteer days a year to support your local community.

Five employee networks to support diversity and inclusion.

Global Bonus

WPA Private Medical Care

What you can expect from us:
In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
As the leading global brewer, we are committed to bringing people together for a better

and more equal

world. A more equal world starts when everyone can thrive. At Budweiser Brewing Group, we value the diversity of cultures, perspectives, skills, and experiences within our workforce. Therefore, we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, and members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you've been waiting for, apply today!

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