Planning Administrator

BDS are currently recruiting for a Planning Administrator to join a well-established housing association within their Exeter team.
This role will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.
Key Responsibilities:
* Processing no access cases on Civica from start to finish with precision and care.
* Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
* Supporting the Planning team with essential administrative tasks.
* Understanding and applying legislation around no access repairs.
* Keeping your process and system knowledge up to date and compliant.
* Ensuring contact details are accurate and investigating booking issues.
* Delivering a customer-focused service with high accuracy and efficiency.
* Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
* Confidently engaging with customers and colleagues about access for repairs.
Hours per Week: 37 hours
Working Pattern: Monday to Friday, 07:30 - 15:30 week 1 Monday to Friday, 09:00 - 17:00 week 2
Temp ongoing to start ASAP
Pay rate; £14.31ph PAYE- £18.54ph UMB
About The Candidate:
The ideal candidate will have;
* Excellent administrative skills.
* Good attention to detail.
* Data entry experience.
* Customer service experience.
* Strong verbal and written communication skills.
* Be confident in having open conversations with customers and the wider business regarding access for repairs.
* Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Teams.
Apply now for immediate considoration
Only candidates based in UK and eligible to work in UK are allowed