Planning and Dispatch Team Leader

We have a fantastic opportunity for a Call Centre Team Leader to join our team based in Ipswich.

This role is full time (40 hours per week) on a variable rota, working 5 days across Monday-Sunday.

Role Responsibilities

Leading the Suffolk Dispatch Team and planning team the Team Leader will provide leadership and accountability for the efficient planning, booking and dispatch service for non-emergency patient transport (NEPTS).

The post holder will be support to the CCO Ops Manager with the coordination and management of the end-to-end patient transport pathway. This will include the line management of the dispatch and planning team, an excellent understanding of the NEPTS contract and excellent communication skills both internally and with external stakeholders.

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.


• 24/7 online/telephone GP Consultation and access to prescriptions.


• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.


• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.


• Access to mental health consultations.


• Access to physiotherapy consultations.


• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.


• Financial guidance re retirement planning, tax savings and state benefits.


• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.


• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.


• Refer a Friend recruitment incentive scheme with financial rewards.


• The EMED foundation, to provide support to colleagues and our local communities.


• Paid holiday entitlement.


• Pension Scheme.


• Blue Light Card.


• Uniform provided.


• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.


• Flu vaccination (through an internal campaign in Autumn/Winter)

Person Specification

• Strong organisational, analytical and problem-solving skills with proven ability to multi-task and prioritise your workload, as required.


• Confident using Microsoft packages – Excel, Work, Outlook etc


• Excellent written and verbal communication skills with proven ability to engage at all levels within organisation.


• Sociable, approachable and people focused. 
  


• Familiar with working towards targets and KPIs.


• Experience of working in a control room.


• Meticulous attention to detail.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values 

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.  We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.