Platform Delivery Consultant

This is a great time to join a small but growing team as a Flexible Benefits Delivery Consultant (known internally as a Platform Delivery Consultant) in either our Bristol, London, Cheltenham or Glasgow office on a hybrid basis (2-3 days in the office). As our clients are based throughout the UK, this role also requires reasonable flexibility in working hours from time to time and occasional travel to other offices and client premises.

Platform Delivery is responsible for the implementation and ongoing maintenance of our benefits and engagement platform, 4me and other client facing tech and the team sits within our Employer Consulting area. Employer Consulting covers a range of services from advice around corporate risk, data analytics, workplace consultancy, DC pensions, health and wellbeing to wider reward/flexible benefits.

What will I be doing?

You will have a portfolio of clients and will, under the guidance of the Platform Delivery Manager (PDM) and Senior Delivery Consultant (SDC), be responsible for all work relating to your clients: gathering requirements, system configuration, user testing, renewals and system updates, ongoing updates and maintenance and delivery of platform enhancements. You will deal with the client around ongoing queries and oversee the success of employee helplines for your clients.

This role will also be responsible for coordinating processes and efficiencies for the team, in line with wider EC practices and could support the PDM around proposition and platform development.

• Support clients from on boarding through to ongoing services
• Provide account management and project management for some projects/clients, working with PDM and SC on others
• Undertaking implementations and renewals on the 4me platform
• Prioritise workloads and deliver agreed services in accordance with service levels and budget
• Work with the PDM to analyse information and assist in preparing recommendations to improve the platform services (implementation and ongoing) for clients
• Attend client meetings as and when required, including business development meetings

We would love to hear from if you have:

• At least 4 years’ experience of flexible benefit implementations and client delivery, using technology platforms (including project and client management)
• Good knowledge of employee benefits and market practises
• Strong experience with Excel and data manipulation
• Excellent time management skills
• Knowledge of HTML, CSS
• Javascript, data encryption, APIs, SFTP (nice to have but not mandatory)

What’s in it for you:

• Competitive discretionary annual bonus
• Generous pension scheme
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading (excluding bank holidays)
• Paid volunteering day
• Local and national social activities
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, and a broad range of retailer discounts

Accessibility

We are a Disability Confident Employer. If you have a disability, learning difficulty, medical condition, or individual need, which you believe may affect your performance during our selection process, we’ll be happy to make adjustments to our processes to enable you a fair opportunity to showcase your skills.