Platform Engineer (SaaS / MuleSoft)

Job Description

Title: Platform Specialist

Contract Type: Permanent

Location: Bradford, Chatham, Petersfield

Working Pattern: Hybrid (usually a couple of days a week in the office).

We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible.

What We Offer

We care about your wellbeing, not just your work. Our benefits are designed to support your life, your health and your growth:

• Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
• Pension: Up to 10% employer contribution.
• Enhanced Leave: Enhanced maternity (post-probation), 4 weeks’ paternity, and paid neonatal &carers leave.
• Workations: Work abroad for up to 20 days a year in approved countries.
• Birthday Leave: Your birthday off paid.
• Volunteering: 2 paid volunteering days.
• Learning: Access to Learning for all colleagues.
• Financial Wellbeing: Free Snoop Premium subscription.
• Healthcare: Self-pay Denplan &optional Private Medical Insurance.

The Role

You and your Team

You’ll be part of a collaborative Platform Team that enables the business and delivery teams to succeed using our core software platforms. Together, you keep key solution platforms secure, up to date, and consistently managed through planned and controlled change.

As a team, you work closely with delivery teams and stakeholders across the business to champion platform capabilities, encourage solution-led design, and maximise feature re-use. You play a key role in maintaining, evolving, and promoting the effective use of our critical operational systems—helping teams deliver faster and smarter.

As a Platform Specialist, you will:

• Act as the Subject Matter Expert for the SaaS platforms, and particularly the Mulesoft API platform, you will be aligning platform capabilities with business needs and advising business, technical, and delivery teams on best practice use.
• Own platform performance and reliability, working with the vendor and support teams to ensure availability, effective support, and rapid incident resolution.
• Manage platform updates and releases by reviewing vendor release notes, coordinating required changes, and protecting service continuity during upgrades.
• Enable delivery teams to build and release solutions by providing access, guidance, and hands-on support across non-production and production environments.
• Champion secure and effective platform use by working with architecture, access, and information security teams to ensure appropriate controls, data integrity, and feature reuse.

What We’re Looking For

• Proven experience owning and managing a complex, SaaS based platform, with the confidence to make it reliable, secure, and fit for purpose.
• A strong track record of working with stakeholders to gather requirements, translate them into practical solutions, and deliver clear guidance or training.
• Hands-on experience (ideally 3+ years) with MuleSoft and/or Salesforce, backed by certification.
• Strong experience of working in a software delivery function alongside developers and in an Agile framework.
• Excellent analytical and troubleshooting skills, able to diagnose issues quickly and prioritise or escalate effectively.
• A growth mindset with strong communication skills and a commitment to continuous learning and professional development.

Offers are subject to standard background checks (credit, fraud and employment references).

Who we are

At Vanquis, our purpose is simple: to deliver caring banking that helps people make the most of life’s opportunities. Founded in 1880, we’re now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible, tailored lending.

We’re proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UK’s Best Employers 2025 — ranked top 50 nationwide and seventh in Banking &Financial Services.

We’re also proud signatories of the Armed Forces Covenant, actively supporting veterans, reservists and military families.

Guided by our values — caring for people, pulling together, finding better ways and getting the right things done — we’re building a workplace where colleagues feel connected, valued and empowered. Alongside competitive pay, we offer meaningful benefits, salary reviews, a discretionary bonus scheme and continued recognition.

We’re invested in your development too. With the right support and hands-on learning, you’ll grow your skills, shape your career and realise your ambitions.