Platform Support Engineer

Company : Confidential

Job Description - Platform Support Engineer

Role: Platform Support Engineer
Location: Swindon (Hybrid – 3 Days In-Office Per Week)
Salary: £30,000 - £37,500
We are looking for a dedicated Platform Support Engineer to ensure the operational health, performance, and security of a hybrid server environment. In this role, you will manage both Windows and Linux platforms, applying patches, enforcing configuration standards, and supporting core infrastructure services such as Active Directory and SQL environments.
You’ll also contribute to automation efforts using Ansible and Terraform, helping to streamline server maintenance and enhance consistency across the environment. This role is ideal for a technically skilled professional focused on infrastructure stability, automation, and operational excellence.
Key Responsibilities

Maintain and monitor hybrid Windows/Linux environments for performance, security, and compliance
Apply patching and configuration standards using tools such as SCCM, WSUS, and Red Hat Satellite
Support and troubleshoot Active Directory, SQL Server, and critical platform services
Develop and manage automation scripts and workflows using Ansible, Terraform, or PowerShell
Collaborate with engineering teams to support infrastructure upgrades and issue resolution
Contribute to root cause analysis and implement preventative measures
Document support procedures and maintain a comprehensive knowledge base
Participate in on-call rotations and incident response efforts as needed

Critical Skills & Experience

Windows Server administration and support
Red Hat Enterprise Linux or equivalent Linux server support
Configuration and patching using SCCM, WSUS, and Red Hat Satellite
Strong knowledge of Active Directory architecture and troubleshooting
Automation with Ansible, Terraform, and/or scripting languages (e.g. PowerShell, Python)
Understanding of networking concepts (DNS, DHCP, VLANs, firewalls)
Familiarity with monitoring tools such as SolarWinds
Exposure to virtualisation platforms (VMware, Citrix, or Hyper-V)
Experience with cloud infrastructure (Azure, AWS, or GCP) is a plus
Certifications such as MCSE, RHCSA/RHCE, or ITIL desirable

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Platform Support Engineer

Job Description - Platform Support Engineer

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