Platform Support Engineer

Our Client, a leading Systematic Hedge Fund, is looking for a platform support engineer for their Quantitive Developer Platforms Team, in this role You will be the first line of response for infrastructure-related issues, triaging incidents, handling requests and ensuring smooth daily operations for a high-performance research and trading platform. This is a critical role that bridges traders, quant researchers and senior engineers, ensuring reliability and responsiveness across our technology stack.

The ideal candidate has a strong troubleshooting mindset, with a structured and analytical approach to problem-solving. They bring solid experience across Linux, networking, and cloud environments (AWS preferred), alongside familiarity with monitoring tools such as CloudWatch, Prometheus, Datadog, or ELK. Exposure to CI/CD pipelines, containerisation (Docker/Kubernetes), and scripting (e.g. Python, Bash) is also key. They communicate clearly with stakeholders and perform effectively under pressure in fast-paced environments.

Responsibilities:

• Serve as the first point of contact for infrastructure and platform-related issues.
• Monitor alerts, logs and dashboards; respond promptly to incidents.
• Perform initial investigation, triage and resolution where possible.
• Escalate complex issues to the relevant senior engineers, providing clear context.
• Handle user requests (onboarding, permissions, environment setup, resource allocation).
• Maintain documentation, runbooks, and knowledge base for recurring issues.
• Contribute to improving monitoring, automation, and support processes.

Requirements:

• Strong troubleshooting mindset with structured problem-solving.
• Solid experience with Linux systems, networking fundamentals and cloud environments (AWS preferred).
• Familiarity with monitoring tools (e.g., CloudWatch, Prometheus, Datadog, ELK).
• Knowledge of CI/CD pipelines, container platforms (Docker, Kubernetes) and scripting (Python, Bash, etc.).
• Clear, calm communication with both technical and non-technical stakeholders.
• Ability to perform under pressure in a fast-paced environment (financial services or hedge fund experience is a plus).