Player Protection Analyst

We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.

We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

As a Player Protection Analyst, you'll use various techniques, to identify customer risk and create a rounded view of individual customer’s activity and background to support venues in making an informed decision in realtion to enhanced due diligence

You will be responsible for ensuring that all customers are analysed and assessed in relation to current legislative requirements under the Proceeds of Crime Act alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines.

Main Accountabilities and Responsibilities: 

• Support the Player Protection Team Leader in matters relating to safer gambling, affordability and anti-money laundering
• Using various techniques to analyse individual customers activity, risk and background to support venues in player protection processes
• Identify customers whose play/activity may give rise to concern that they have problem gambling issues
• Identify customers who may be playing with illicit funds or engaged in money laundering
• Use data and information to support identification of customers that may be of concern
• Analyse 'at risk’ customers to ascertain their source of funding - extending to both digital and retail spend where appropriate
• Liaise and consult with the Player Protection Team Leader regarding individual cases and higher risk customers
• Make recommendations to the Player Protection Team Leader regarding account management for 'at risk’ customers
• Consult and liaise with colleagues to ensure best practice across the team and with customers
• Collaborate with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customers
• Prepare and produce high-quality reports and documentation as needed for the Customer Verification Manager and stakeholders
• Keep up to date with relevant legislation and requirements within the gambling industry

• Able to deliver high quality customer service
• Able to identify risk and report accordingly
• Experience of working in an ever changing and fast paced environment
• Proficiency with Microsoft Office Suite
• Analytical mindset with an aptitude for investigation
• Accuracy and attention to detail
• Self-motivated – driven to achieve results
• Strong team player with a willingness to pick up new ideas and concepts

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