PLS Customer Transformation - Functional Consultant Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Organisation Strategy

Management Level

Manager

Job Description & Summary

About The Role
We are looking to hire enthusiastic and motivated Pharma industry knowledgeable Sales, Marketing, Customer experience &/or Medical Affairs functional consultant to join our dynamic Customer Transformation team. The Pharm sector sits within Consumer Markets at PWC and is a fast-growing industry area.

The successful candidate will have a strong background in the Pharma/ Med Tech industry domain and skills and experience in business process analysis, requirements gathering, and solution design for one or more of key functions: Sales, Marketing, Customer Experience &/or Medical Affairs.

They will have a demonstrable track record of successfully delivering Pharma Marketing, Sales or Customer Experience Management solutions to drive business outcomes supporting: Commercial-Medical Operating model transformation, Marketing & Content Supply Chain, Omni-channel & Field-force transformation. Key areas of expertise would need to include one or more of Salesforce/ Veeva Life Sciences solutions, Adobe Content/ Creative Studio, Customer Experience &/or Omni-channel tools.

We are at an exciting period in the growth of our Pharma Customer Transformation practice with a portfolio of transformation programmes that are helping our clients reimagine and reinvent their customer-facing operations with a customer-centric approach across the Pharma/ Life Sciences marketing, sales and medical functions.

As a Functional Consultant, you will play a crucial role in understanding client needs, designing tailored solutions, and ensuring successful implementation and adoption. You will be hands on both in terms of client engagement and technology implementation. You will operate across the project lifecycle from presales & discovery through to development, test and training.

This Role is For You If:

• You have strong experience as a functional consultant, ideally within Pharma/ Med Tech/ Life Sciences industry area, with a strong focus on Sales, Marketing (Content/ Brand) or Medical Affairs transformation.

• You have proven experience with relevant Pharma industry Marketing, Sales or Medical Affairs technology implementations on any relevant apps.

• Can demonstrate a deep understanding of sales, marketing and medical affairs operations, including Customer Experience, Omnichannel, Field operations, Content and/ or Marketing assessments, Operating Model design and implementation.

• Prior consulting experience essential  

What Your Days Will Look Like:

• Collaborating with stakeholders to collect and define project requirements.

• Performing in-depth analysis of business processes, systems, and user needs to identify potential solutions and areas for improvement.

• Development and maintenance of comprehensive functional and non-functional requirement documents, including user stories and use cases.

• Simplifying complex technical concepts for non-technical stakeholders to ensure clear understanding.

• Partnering with development teams to ensure requirements are accurately implemented and issues are resolved promptly.

• Configuring applications to align with business processes and client requirements

• Conducting quality assurance testing to confirm that the software meets specified requirements and operates as intended.

• Facilitating training sessions and producing user documentation to support the smooth adoption of new software features.

• Overseeing project timelines, deliverables, and resources to guarantee successful implementation.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 60%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date