Plumbing Technician

Plumbing Technician

Salary: £31,000-£34,000 dependent upon experience

Location: Redhill

SES Water (part of the Pennon Group) is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility. We continuously invest in cutting-edge technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers.

As a Plumbing Technician, you will play a vital role in ensuring the accurate installation, replacement, and maintenance of water meters, both domestic and commercial. You’ll work within our dedicated Metering Department, directly contributing to essential services for our customers.

This is more than just a plumbing job - it’s about delivering excellent service, solving problems, and upholding our values of Be Rock Solid - Build trust and be trusted, Be You - Bring your best every day, Be the Future - Embrace change and drive progress.

What We Offer

• Generous salary, dependent upon experience.
• Group personal pension plan with up to 10% employer contribution.
• Life assurance for peace of mind.
• Financial education, savings, and loans support.
• Perkbox for discounts and perks.
• Shares scheme.
• Cycle to Work and Car Share Schemes for eco-conscious commuting.
• 25 days of annual leave for work-life balance.
• Simply Health healthcare cashback scheme and Surgical Choices.
• Service and MOT discounts at our on-site garage.
• One paid day per year for volunteering in the community.

Key Responsibilities

• Install and replace domestic and commercial water meters externally and internally.
• Work in a two-man team for large diameter meter replacements.
• Diagnose and repair internal plumbing faults and leaks.
• Investigate high water consumption and troubleshoot plumbing issues.
• Maintain accurate records of work and update internal systems.
• Program AMI/AMR meters using IT equipment.
• Collaborate with internal teams to resolve customer issues.
• Deliver outstanding customer service at every interaction.
• Work outdoors and within customer premises, often lifting heavy covers.

What We're Looking For

Essential Requirements

• City & Guilds Level 2 or equivalent NVQ Level 2 in Plumbing.
• Minimum of 5 years’ plumbing experience.
• Excellent customer service and problem-solving skills.
• Experience in plumbing/heating and a customer-facing role.
• Understanding of smartphones, apps, and IT systems for work updates.
• Ability to work independently and as part of a team.
• Full clean driving licence.
• Physically fit to meet job demands.

Desirable Skills

• City & Guilds Level 3 or NVQ Level 3 in Plumbing.
• Water Regulations Certificate.
• National Water Hygiene certification.
• NRSWA Qualification.
• Gas Safety Certificate.
• Experience in programming smart water meters.
• Experience within the utilities sector.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Please let us know if we can support you during the interview process.