PMO Manager, Financial Crime, Customer Outcomes & NFR Governance (FCCOG) Integration | S3 | D-FACT |

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Financial Crime, Customer Outcomes & NFR Governance (FCCOG) is a critical function within Santander UK, responsible for shaping and delivering the Bank’s Financial Crime strategy, strengthening risk management frameworks, operating and enhancing the Bank’s control environment, and ensuring compliance with evolving regulatory expectations.

THE DIFFERENCE YOU MAKE

Financial Crime, Customer Outcomes & NFR Governance (FCCOG), D-FACT is looking for a PMO Manager to support delivery across Financial Crime and the Central Controls Office, based at Milton Keynes.

This role is on a fixed term contract for 12 months.

The PMO Manager plays a critical role in driving the delivery of Project Sparrow, ensuring the effective coordination, governance and execution of the overall FC Integration workstream.

You will be responsible for translating strategic direction into a clear, integrated delivery plan, working across a matrix of stakeholders to ensure alignment across FC/CCO workstreams, Technology, Operations and the wider programme.

Working closely with the Programme Director, capability leads and central programme teams, you will ensure that delivery remains on track, risks and dependencies are actively managed, and governance standards are consistently applied.

This role is central to maintaining delivery discipline and ensuring that Financial Crime and Central Controls Office integration activity is executed in a controlled, compliant and efficient manner, without compromising the control environment or customer outcomes.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

To succeed in this role, you will be responsible for:

• Supporting planning and coordination activities across the FC/CCO workstreams, ensuring alignment to the overall Sparrow programme.
• Supporting execution of the FC/CCO plan, through effective governance, reporting and programme controls.
• Coordinating activities across Financial Crime/CCO workstreams, Technology, Operations and central programme teams.
• Maintaining programme governance, including status reporting, RAID management and tracking of key decisions and actions.
• Tracking and escalating risks, issues and dependencies to support effective delivery management.
• Supporting maintenance of integrated plans, milestones and delivery reporting.
• Supporting business case tracking, including costs and benefits realisation reporting.
• Preparing governance packs, meeting materials and reporting for programme forums and stakeholders.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• Experience in Financial Crime / Economic Crime, Risk & Control management or programme delivery within a regulated Financial Services environment (Required)
• Good understanding of programme governance, planning, reporting, risk management and PMO activities (Required)

Education:

• Experience of Financial Crime Project / PMO Delivery (Required)
• PRINCE 2 Practitioner (Preferred)
• Degree level education in relevant subject (Preferred)

Hard Skills:

• Experience supporting delivery across multiple teams and workstreams (Required)
• Awareness of Financial Crime controls and/or risk and control frameworks, regulatory expectations and change delivery activities (Required)
• Ability to manage priorities, track actions and escalate issues appropriately (Required)

Soft Skills:

• Solid organisational and stakeholder coordination skills (Required)
• Understanding of change impacts across business, operations and technology (Required)
• Good written and verbal communication skills (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£49,274.00 - £73,912.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location. 

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available.

SECONDMENT OR FTC ROLES:

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.  Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role.  If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.
• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE). 

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility -  Candidate Guidance.

If you want to know more about the opportunity:

Please contact Nicola Oliver: [email protected]

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