Policy Administrator

At Adaptable Recruitment we have a fantastic opportunity for a Policy Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment.

Package: up to £24,740 - (35 hours)
Holidays: 24 days + bank (increases with service)
Location: Liverpool- Hybrid working after 2 months
Benefits: Healthcare cash plan - Life Assurance - Access to EAP

Main Responsibilities to include:

• Send out and process payroll deduction, Direct Debit, and application forms
• Process downgrades following tasks form the Finance Team
• Process bounce backs and Single Force Migrations
• Liaise with company contacts/brokers to resolve queries using we-mail and the telephone
• Liaise with policy holders to resolve queries using e-mail and telephone
• Assist with Data Import Team with APIs queries and imports to ensure Service Levels are met
• Maintain the quality of the main database and ensure it is kept up to date
• Handle inbound emails/calls regarding membership data and process any changes in a timely manner
• Update spreadsheets and databases for any new business/amendments to policies and produce relevant documentation
• Organise distributions of policy schedules
• Provide reports and spreadsheets as required
• Fulfil additional tasks, as assigned by your Team Leader, to meet the needs of the business

The Ideal Candidate:

• Accuracy of information processed - great attention to detail.
• Understanding of excel spreadsheets
• Timeliness of work completed
• Effectiveness of communication - written and verbal
• Ability to resolve queries
• Excellent telephone manner