Portfolio Consultant

The company

At Fora, we’re fueled by a desire to  propel businesses and their people forward  by creating an extraordinary workplace experience, where people do their best work.

We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily. 

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, we have a collection of enriching and individual workspaces which has  grown to over 70 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates. 

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated team ensuring  to take care of all the day-to-day details truly making us experience makers.

Fora is part of The Office Group and we have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The Role

The role of the Portfolio Consultant is to fully qualify all opportunities that come to Fora via direct sources or through third party channels for Fora’s collection. This person will think commercially to identify the best solution within our portfolio and be accountable for viewing numbers from enquiry to viewing for requirements seeking high-value contracts. This role will spend at least one day per week in the field with Portfolio Managers to visit available spaces, collaborate on Business Development efforts for focus buildings and support the growth of license fee rates. This individual will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities.

Client consultation - Consult clients by learning about their business and potential needs. Build rapport and liaise with the prospective client to comprehensively qualify the requirement and advise on the best solution.

Manage inbound enquiries - Be the first point of contact for clients interested in Fora work spaces. Respond quickly and efficiently to requirements, answering space queries and preparing pricing quotes to suit client requests.

Maintain high conversion rate - Responsible for the conversion of the enquiry to viewing stage through objection handling and detailed discussion about Fora portfolio options. Arrange viewings with the Portfolio Manager and provide a comprehensive qualification brief ahead of the tour.

Collaborate with Portfolio Managers - Work alongside Portfolio Managers to understand occupancy gaps, support achieved rates per building and assist with Broker/Agent communications where required.

Build trusted relationships with Brokers and Agents - Work to build long-term relationships with new and existing partners. Engage with Brokers & Agents to provide accurate pricing and availability for client requirements, source additional opportunities and engage in Business Development activity.

Industry & Networking Events - Attend Broker & Agent events where required to network with key partner accounts and represent the Fora brand.

Deliver high sales data quality - Efficiently use Salesforce to manage all requirements and ensure prompt client communication. Maintain high sales data quality to ensure accurate reporting and analysis.

• You will need minimum of 2 -3 years’ experience working in sales telephone-based role

• Demonstratable Client Account Management experience

• Proven track record of Business Development

• ·Strong Customer service and call handling skills

• Flex Industry experience desirable

• Experience managing partner accounts desirable

At The Office Group, we know that  work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;

• Quarterly Bonus
• Hybrid working - 4 Days in the office. 1 day WFH
• 28 days annual leave
• Birthday Leave
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Healthshield
• Study support
•  5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes