Portfolio lettings administrator

The role

Provide administrative support to the Property Managers in the portfolio team across circa 300 tenancies. The Portfolio Lettings Administrator involves providing a wide range of support functions for the team, including liaising with the team to progress tenancies, dealing with renewals, speaking to landlords and tenants as well as dealing with a third parties

Requirements

• Draw up tenancy agreements, contracts, and relevant Lettings Administration
• Maintain the computerised property records system
• Build relationships with landlords and tenants
• Raise invoices as required
• Be a first approver for service partner invoices and disputing/investigating these where required
• Provide general administrative support to managers and team
• Book EPC’s, EICR’s, check-in inventories, gas safety’s and cleans as necessary
• Complete ‘right to rent’ checks
• Carry out referencing checks on tenants
• Prepare section 21, 8, 48 notices with prescribed information for review by property manager as and when required
• Deliver excellent customer service and communication
• Build trusted relationships with colleagues, clients, tenants and service partners
• Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole

• Must have some property management experience in a similar role
• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
• Ability to prioritise workload and work effectively in a high-pressured environment
• Ability to deal with difficult situations
• Ability to work under pressure
• Close attention to detail
• A proficiency in the use of MS Office including Outlook, Word, and Excel
• Strong administrative skills
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
• Working on own initiative without close supervision and as part of a team
• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes

• Hybrid working - to give you the flexibility you need
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.