Portfolio Manager

Location: Bath Street, Glasgow
Department: Lettings
Reports to: Associate Director
Hours of work: 37.5 hours, Monday to Friday, 9:00am - 5:30pmThe principal aim of the Glasgow Lettings Team is to ensure an exceptional customer experience is provided to all clients. As the point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with colleagues in your team, supporting Rettie in achieving a market-leading position.
 
As Portfolio Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties, from finding tenants to arranging day-to-day maintenance.  Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience, which will maximise the fee income of our landlords’ assets.Ideally, we are looking for an ARLA (or equivalent) qualified Portfolio Manager with at least two years’ experience in the Lettings industry. You will hold a full UK driving licence and require access to your own car.
 
We would love to hear from candidates with excellent people skills who enjoy problem-solving and working within a close-knit team.Driving Portfolio Performance– To constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.  

• Ensuring 100% compliance with regulatory standards  
• Minimising void periods  
• Negotiating rent increases in line with lease terms
• Minimising arrears  
• Promoting investment and upgrading works  
• Managing day to day maintenance and raising work orders
• Effective end to end management throughout the duration of the tenancy 

Managing Administration – Full responsibility and accountability for all aspects of the lettings and management process across your portfolio including:  

• Detailed client information collection and due diligence including money laundering verification  
• Detailed and objective client reporting following regular property inspections  
• Efficient and detailed processing of any maintenance requests and contractor invoices  
• Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes  
• Effective handling of utility notifications and the accurate processing of void period costs

Excelling in Client Care - To provide the highest standard of client care and satisfaction

• Promptly establish contact and develop an understanding of all new clients and their assets to facilitate an efficient handover from the Branch Manager/New Business Portfolio Manager.
• Exceed the expectations of your clients in terms of both customer service and asset performance.
• Uphold the highest levels of integrity by being objective, open and honest in all of our dealings while always respecting the confidentiality of our clients. 
• Be proactive in your approach to resolving issues and ensure they are dealt with quickly and effectively.

Essential

• Driving licence
• ARLA or equivalent
• Minimum of 2 years' experience of property management
• Detailed knowledge of Glasgow Lettings market
• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Experience in the management of client relationships

Desirable

• Previous management of a residential property portfolio under a portfolio management structure
• The ability to analyse the performance of residential assets and produce investment appraisals
• Operational knowledge of REAPIT

• Customer focused
• Collaboration
• Communication
• Problem Solving
• Positive Mindset
• Planning and organising