Portfolio Performance Manager ( Post Office Insurance)

Summary

Salary: Competitive + Benefits
Division: Post Office Insurance
Reporting Line: Pricing Director
Contract Type: Permanent
Location: London - Hybrid

What to expect

 The Portfolio Performance Manager is accountable for strengthening portfolio-level performance discipline across Post Office Insurance, ensuring that commercial decisions consistently deliver sustainable profit, policy growth and demonstrable fair value outcomes.

The role plays a critical part in the firm’s ability to meet its Consumer Duty obligations, with particular emphasis on PROD 4 product governance requirements and GIPP expectations.

Operating as a senior subject-matter expert rather than a people-leadership role, the Portfolio Performance Manager brings clarity, challenge and assurance across the end-to-end portfolio. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure + bank holidays


• Annual Bonus scheme


• Generous pension contribution


• Life assurance


• Full support from our employee assistance programme and access to our employee benefits platform


• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth.  As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

To be successful in this role you will have significant experience in insurance, financial services or a similarly complex, regulated environment. In addition to this you will have;

• Strong understanding of insurance economics, including pricing, loss ratio, margin, volume and lifetime value dynamics.


• Proven experience in portfolio-level performance analysis within insurance, financial services or a regulated environment.


• Ability to interpret complex data and translate it into clear commercial insight.


• Solid understanding of FCA Consumer Duty requirements, particularly Fair Value.


• Experience supporting governance forums with clear, evidence-based assurance on performance and value outcomes.


• Ability to work effectively alongside Pricing, Product, Trading, Finance and Risk teams.


• Confident in challenging constructively and operating as an expert advisor.


• Degree‑level qualification or equivalent professional experience in a relevant discipline (e.g. economics, finance, data, actuarial or commercial analysis).


• Professional qualifications (e.g. CII, actuarial, finance or analytics) desirable but not essential.

About us

Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work  to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year.

There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.

Application Guidance

If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.