PR/118411

Company: Global Technology Company

Position: Dynamics 365 CRM Consultant

Location: UK (Fully Remote)

Salary: £45,000 – £60,000

Visa: No Sponsorship Available

Job Responsibilities:

1. Dynamics 365 CRM Administration & Enhancement

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Support, configure, and maintain Microsoft Dynamics 365 CRM solutions.

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Gather business requirements and translate them into effective CRM configurations.

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Manage users, security roles, workflows, dashboards, and system settings.

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Identify opportunities to improve CRM functionality and user experience.

2. CRM Projects & System Integration

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Participate in Dynamics 365 implementation and enhancement projects.

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Support integrations between Dynamics 365 and other business applications.

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Work with internal and external stakeholders to ensure successful project delivery.

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Assist with data migration and system upgrades.

3. User Support & Training

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Provide 2nd and 3rd line support for Dynamics 365 users.

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Investigate and resolve CRM-related issues.

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Create user documentation and deliver training sessions when required.

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Promote best practices and encourage CRM adoption across the business.

4. Testing & Continuous Improvement

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Support SIT and UAT activities for new releases and enhancements.

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Monitor system performance and data quality.

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Recommend process improvements and automation opportunities using Power Platform tools.

Experience

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5+ years of experience working with Microsoft Dynamics 365 CRM.

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Hands-on experience with Dynamics 365 Sales, Customer Service, or Marketing modules.

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Experience gathering business requirements and working directly with end users.

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Basic understanding of CRM integrations and data migration activities.

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Strong communication and stakeholder management skills.

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Experience working in an Agile environment is preferred.

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Japanese language is a plus.

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding
Only candidates based in UK and eligible to work in UK are allowed