Practice & Operations Manager

Practice & Operations Manager - £35,000-£45,000 + Benefits- Chester

The Role

Do you have at least 3 years’ experience in administration or operations, with a proven ability to keep teams organised and projects on track? Are you a confident and proactive leader with strong time management skills and attention to detail?If so, we have an exciting opportunity for you.

As our Practice & Operations Manager, you will play a central role in the smooth running of our day-to-day business. From coordinating project delivery and client onboarding to overseeing internal processes and supporting our wider team.

If you are seeking a role where you can make a real impact, we encourage you to apply.

Key Responsibilities

• Manage the full lifecycle of Purchase Orders (POs) and quotes, ensuring accuracy against agreements and proactive progress tracking.
• Manage client onboarding and relationships, including documentation, proactive communication, and project scheduling.
• Facilitate smooth project delivery through internal pre-start meeting coordination and final report checks.
• Support associate management, including regular check-ins, performance monitoring, work scheduling and payment administration.
• Manage and oversee the Business Support Manager, including workload delegation and performance management.
• Oversee competency reviews, maintaining records and ensuring timely completion.
• Manage and maintain our customer relationship management (CRM) system, ensuring data accuracy and efficient workflows.
• Administer compliance functions, including Non-Conformity Records (NCR) and complaint logging, GDPR adherence, and support for ISO audits and wider certification initiatives.
• Lead and coordinate Corporate Social Responsibility (CSR) initiatives, aligning with iON company values.
• Provide broad administrative support, including report generation, onboarding documentation, file organisation, customer feedback management, annual leave tracking and overseeing the business administration diary.

The Company

The iON team help our customers navigate the often complex world of health and safety, enabling them to perform at their best while keeping their teams healthy and happy. We’re pretty niche - we have a strong presence in the asbestos, health and safety and CDM world, but we’re also hot on quality and environmental standards.

From supporting our communities to prioritising environmental action, we are committed to making a positive impact on the world in which we live and work.

We offer a collaborative and supportive full-time work environment in our vibrant new Chester office, with potential for some flexibility regarding hybrid working.

The Benefits

• Pension and life insurance cover for peace of mind.
• A day off on your birthday to celebrate with loved ones.
• Unforgettable summer and winter team events.
• Opportunities for career development and training to fuel your growth.
• The freedom to shape your career path exactly how you envision it.

The Person

• Proven experience with 3+ years in a similar administrative, project support, or office management role.
• Strong organisational, time-management, and prioritisation skills with excellent attention to detail and accuracy.
• Leadership experience with a proven track record in managing and developing teams, including delegation, feedback, and professional growth support.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
• Experience working with CRM or project management software.
• Experience in supporting client onboarding processes.
• Strong written and verbal communication skills, with the ability to interact professionally with clients and team members.
• Experience with data management and an understanding of GDPR principles.
• Experience in coordinating training and development activities is a plus.
• Proactive and self-motivated with a can-do attitude and awareness of environmental and sustainability practices.