Practice Manager - Equine

IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment - at every stage of their career.

Our Practice

Cliffe Equine Vets, part of the Cliffe Veterinary Group, have a rare opportunity for a dynamic and motivated Practice Manager to lead our friendly and dedicated team. This is a full time role working 40 hours per week, Monday to Friday. We are open to discussing flexibility if required.

Based at our RCVS-accredited equine hospital in the beautiful East Sussex countryside, just outside Lewes, this is a fantastic opportunity to combine a rewarding career with an excellent location. Lewes is a vibrant market town with easy access to Brighton, Gatwick Airport and London Victoria.

We deliver a full range of ambulatory and hospital based services across Sussex and parts of Kent. Our purpose-built facilities include:

20 inpatient stables
Fully equipped surgical and hospital facilities
Advanced diagnostic equipment
In-house laboratory for rapid testing

This is an exciting leadership role within a well established and supportive practice, ideal for someone looking to make a real impact.

How you'll make a difference

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership (CD & Head Nurse) to ensure efficient day-to-day running, strong team performance and an outstanding client experience.

You'll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

Key Responsibilities
Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
Deliver an excellent client journey from first contact through to follow-up care
Manage rotas, recruitment, onboarding, and team development
Drive financial performance, budgeting and KPI management
Monitor performance and support practice growth and improvements
Ensure compliance with RCVS standards, health & safety, and regulatory requirements
Maintain facilities, equipment, and stock levels
Handle client feedback and resolve issues professionally
Support marketing and community engagement initiatives

You might be a great fit if...

Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments (equine knowledge is desirable but not essential)
Strong people management skills, including performance management and team development
Good operational and organisational capability, with the ability to manage competing priorities
Experience handling complaints, change, and complex situations with confidence
Strong communication and stakeholder management skills

How You'll Make a Difference

At IVC Evidensia, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from:

A key leadership role with responsibility for operational performance and team culture
Clear career pathways with progression opportunities into senior practice or regional leadership roles
Ongoing learning and development to support leadership and professional growth
A collaborative, values-led culture focused on care, community, and continuous improvement

What we offer our team

6.8 weeks' holiday including bank holidays
Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
Private medical insurance
Pension scheme
Retail discounts and cashback offers
Reduced-cost veterinary care for your own pets
Cycle to Work and Green Car schemes (eligibility applies)