Practice Support Executive (18-month FTC)

Practice Group / Department:

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.

With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The role

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. 

We are looking for an experienced, proactive and dynamic Practice Support Executive to join our fast-paced Disputes team. The ideal candidate will have experience in providing immediate support to multiple partners and possess the initiative to take the lead and manage tasks independently.

Key Responsibilities

PSE role

• Provide comprehensive business and administrative support, including managing complex diary arrangements and tracking action lists; coordinate client meetings, arrange catering as needed, and support the organisation of conferences, speaker events, interviews, and client training sessions
• Maintain calendars, including scheduling meetings, appointments, and travel arrangements. Exercise discretion in committing time and evaluating needs.
• Coordinate complex travel itineraries involving multiple destinations per trip, often with short-notice changes or additions. Frequently arrange travel for multiple travellers on the same itinerary.
• Act as a liaison between Fee Earners and clients, facilitating smooth communication and prompt resolution of requests. 
• Matter lifecycle responsibilities from start to finish, including opening matters, ensuring correct billing and client terms inputted and drafting Engagement Letters (InTapp of equivalent).
• Work collaboratively with Marketing & Business Development and the Team Support Manager to support client events, manage mailing lists, maintain accurate client information in InterAction, and update relevant trackers; coordinate ticket bookings for events both locally and internationally.
• Extensive involvement in billing processes, including attending weekly WIP meetings to take notes and manage action points; maintain awareness of monthly billing activity, assisting with monthly reporting to clients and ensure timely follow-up.
• Support Resource Management with EPOCH related tasks.
• Assisting with the preparation of internal and external presentations.
• Maintain a proactive approach to team needs, demonstrating strong collaboration skills and the ability to build effective relationships with colleagues across departments, including Billing, MBD, Travel, Document Production, PSAs, Resource Managers.

Dispute focused PSE tasks

• Proven experience in preparing court documents, including the creation and organisation of both physical and electronic bundles (using BundleDocs or equivalent), with attention to pagination and bookmarking.
• Proficient in legal technology platforms such as iManage Share, BundleDocs, DocuSign, PDF software or equivalent, particularly in the context of trial preparation.

Key Skills and Experience

• Proven experience of supporting fee earners in secretarial/PSE positions in legal environments.
• Full comprehension of office management systems and procedures.
• Excellent knowledge of MS Office, particularly Excel, Word, and PowerPoint.
• Exemplary planning and time management skills. 
• Ability to multitask and prioritise daily workload, and plan ahead. 
• High level of verbal and written communications skills, and ability to deal with people at all levels within the organisation.
• Discretion and confidentiality. 
• Solutions-oriented and client service focused.
• Self-starter, confident and not easily flustered.

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.