Pre Press Technician

Job Description:

About this opportunity

The role of the Pre Press Technician is to facilitate the efficient handling of customers’ designs from artwork origination through to in-time and successful production of cans, ensuring Studio lead-times are adhered to, whilst ensuring customer expectations are achieved vs. beverage printing technology specificities and production plant requirements.

The Studio supports all our EMEA plants (internal customer) as well as our external customers who are major international FMCG brands.

Main Responsibilities

Customer Portfolio Management

• Responsibility and ownership of each Account:
• Manage customers’ relationships (email, telephone and face meeting)
• Be the single point of contact for specific Customer accounts
• Manage jobs’ progress to ensure lead-times are met
• Technical assessment of incoming artwork files.
• Liaise with commercial team to ensure costs for each design are managed efficiently and within agreed budget
• Liaise with the plants to ensure plant production schedules and customer deadline are met.
• Facilitate efficient hand-over in times of absence
• Manage designs using the Studio Management Information System (Alto):
• Keep all technical information accurate and up-to-date (i.e. artwork, inks, approvals, etc.)
• Keep internal Customers’ records accurate and up-to-date (i.e. contact details, etc.)

Technical Customer Support

• Provide Customers with technical support and advice from artwork origination through to successful production of cans considering Beverage Can printing technology and individual plants specifications.
• Welcome and manage customers during site visits, for proofing, meetings, training etc.
• Attend meetings off-site when required.

Continuous Improvement Towards Excellence

• Carry out monthly safety observations and workplace inspections
• Champion for safety and good 5S housekeeping
• Write, communicate and follow Studio SOP’s and procedures.
• Provide assistance to Quality and EHS Leader in resolving plant issues/Customer complaints

Note:  The principal accountabilities define the broad scope of the job and should not include every small detail.  The description is not intended to be exhaustive, and employees should undertake any duties that may reasonably be requested provided that they are competent.

Required Qualifications, Skills and Experience

• Experience of customer relationships management
• Creating a sustainable relationships and trust with multiple customers’ accounts through open and interactive communication
• Ability to influence peers and customers to strive for “best practice, right first time every time”
• Skilled in communicating at all levels
• Ability to work in a close team where supportiveness and communication are important factors
• Effective planning and leadership abilities where collaboration, problem solving, planning and decision-making are important

Able to work under pressure with challenging customers and deadlines.

• Excellent IT skills including Microsoft Office apps and Adobe packages
• Experience in print industry preferred
• (Technical qualifications in Print would be advantageous)
• Understanding of reprographics would be an advantage
• FMCG experience would be an advantage
• Fluent in English, another language would be an advantage
• With a safety and continuous improvement mind set, always striving for Excellence in everything we do
• Able to travel occasionally in the UK and EMENA