Pre-Compliance Agent

Pre-Compliance Agent

Red Recruitment is recruiting a Pre-Compliance Agent to join a training and apprenticeship provider in Slough, helping learners get everything in place to start their training.

You'll contact learners being enrolled by their employers, gathering the documents needed ahead of their start date and supporting them through the process. These are warm, supportive conversations with no cold calling involved.

This is a fantastic opportunity for someone with strong customer service skills who enjoys a busy environment and can balance a fast pace with excellent attention to detail.

Benefits and Package for a Pre-Compliance Agent:

Salary: £15.38 per hour
Hours: Monday-Friday, 9am-5pm
Contract: Temporary ongoing, with the potential to become permanent
Location: Slough Trading Estate, office-based
Quarterly performance-based bonus

Key Responsibilities of a Pre-Compliance Agent:

Contacting learners by telephone to gather the documents required before they start their training
Working with the sales team to understand the requirements for each learner group, which vary depending on the client and training programme
Collecting documents such as ID, right-to-work evidence, learner CVs, skills assessments, Pre-Compliance etc.
Supporting learners with completing their documents, including helping them put together a CV over the phone where needed
Following up on outstanding information and prioritising workloads to meet training start dates
Maintaining accurate records and passing gathered documentation to the compliance team for review
Providing a friendly, efficient and supportive experience throughout the enrolment processKey Skills and Experience of a Pre-Compliance Agent:

Strong customer service skills and a confident, professional telephone manner
Excellent organisation and prioritisation skills, with the ability to manage different requirements across multiple learner groups
Ability to work at pace while maintaining accuracy and attention to detail
A calm, adaptable approach to working under pressure and meeting deadlines
Clear communication skills, with the patience to guide learners through unfamiliar processes
A proactive, customer-focused approach and confidence following up on outstanding documentsIf you are organised, customer-focused and enjoy helping people take their next step, apply now!

Red Recruitment (Business)
Only candidates based in UK and eligible to work in UK are allowed