Pre-Offer Case Manager

Pre-Offer Case Manager
Case Management | West Malling, Kent | £26,000

An exciting opportunity has arisen for a highly motivated individual to join a dynamic pre-offer Case Management team within a well-established Buy-to-Let lender. With over 25 years of experience in the UK mortgage market, this firm is known for delivering exceptional service and innovative mortgage solutions.

The role of Pre-Offer Case Manager is central to the success of the mortgage application journey. Working closely with departments such as Sales, Risk and Underwriting, the successful candidate will manage a pipeline of applications, ensuring they are processed efficiently through to the offer stage.

Key Responsibilities:

• Build and maintain strong relationships with brokers and clients
• Act as the first point of contact for queries on mortgage applications
• Provide accurate updates and resolve queries efficiently
• Liaise with internal teams and external partners to meet business requirements
• Monitor application progress and ensure system accuracy
• Pre-approve valuation reports and supplementary documents

What We're Looking For:

• Excellent customer service and communication skills
• Strong stakeholder management and telephone communication abilities
• A proactive, detail-oriented team player who thrives in a fast-paced environment
• Confidence to work independently and adapt to shifting priorities
• Ambition for personal growth and professional development

Key Skills & Competencies:

• Customer-focused with a drive to exceed expectations
• Adaptable and flexible with a proactive approach to change
• Strong team ethic and collaboration skills
• Effective planning and monitoring of workload
• Clear and fluent communicator, both written and verbal

Why Join?

• Private Health Care
• 4% Pension contributions
• 25 days holiday plus bank holidays
• Death in service cover
• Regular social events and team-building activities
• Monthly dress-down Fridays
• CPD and supported training
• Free parking
• Annual salary reviews and bonus scheme

Be part of a company that values teamwork, continuous improvement, and positive contributions. If you're passionate about providing outstanding customer service and want to grow your career in a supportive and professional environment, this could be the perfect role for you.

Interviews taking place now, contact Helen at ME Recruits today to find out more!




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