Pricing & Coding Administrator (UK Remote)

Pricing & Coding Administrator

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

The Coding Administrator is responsible for providing administrative support to the Pricing and Coding Team. Working to help organise key projects being undertaken, they share responsibility for maintenance of stock coding in IVC Practice Management Systems, as well as providing first-line response/triage of queries & provision of online training in use of systems.

Key Accountabilities/Responsibilities:

Deliver training to multiple team members across support, management and practice teams
Act as main point of administrative support for team requirements (eg. Venue booking, meeting organisation/minuting)
Maintain UK & ROI stock codes (approx. 10,000 UK / 3,000 ROI)
Update descriptions, supplier codes, labels, and pricing
Engage with suppliers, labs, and visiting specialists
Resolve issues such as discontinued codes and poor supplier communication
Regular intranet updates with supplier price reports and practice resource
Deliver Training & Support to SOC & practice team members of all levels in use of coding
Respond to first-line queries from practices, escalating appropriately where necessary
Help revise and maintain email templates for query responses
Assist with (national) price reviews for UK and ROI (stock and professional fees)
Assist with pricing and coding related projects and pilots
Manage the Price Changes inbox, ensuring timely and accurate handling of requests
Coordinate behind-the-scenes activities to support pricing and charging processes
This is not intended to be an exhaustive list, and the role holder is expected to undertake any duties reasonably required to fulfil their role and support the business objectives

Experience/Qualifications:

Essential:
Experience working in a veterinary role to be able contextualise our data
Experience presenting - both in-person and online
Keen eye for accuracy and attention to detail
Ability to work on your own without direct supervision
Excellent communication skills as the role requires frequent interactions with other departments, practice teams and suppliers, building relationships with stakeholders
An intermediate level in Excel (e.g. Xlookup experience, Pivot Tables)

Desirable:
In practice experience of the IVC Practice Management System (Merlin or Voyager), with responsibility for code management
Experience of using PACMan
Experience in Excel comparison formulae such as vlookup/xlookup
Hold a driving licence

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

Work-life balance
26 days annual leave
Cycle to Work scheme
Initiatives focused on employee wellbeing
Pension
Discretionary Bonus
Discounted staff pet care
Dog Friendly office
Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.