Pricing Director (Post Office Insurance)

Summary

Salary: Competitive + benefits
Division: Post Office Insurance
Reporting Line: Chief Commercial Officer
Contract Type: Permanent 
Location: London - Hybrid

What to expect

 The Pricing Director is responsible for defining and delivering Post Office Insurance (POI) pricing and commission strategy; ensuring sustainable growth, strong lifetime customer value and delivery of commercial plans in line with POI’s strategic objectives. This role owns pricing optimisation across POI’s insurance portfolio, leveraging advanced analytics, propensity modelling and POI’s unique customer data to enhance competitiveness, profitability and customer outcomes.

The Pricing Director is responsible for developing and embedding POI‑specific pricing capabilities, including the creation of a proprietary POI Score, designed to complement insurer net rate pricing and underwriting strategies; whilst supporting Consumer Duty, fair value and conduct risk expectations.The role works closely with Product, Proposition, Insurers and Product Governance to ensure pricing and commission structures balance commercial performance with customer fairness, affordability and long‑term value.

This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure + bank holidays


• Annual Bonus scheme


• Generous pension contribution


• Life assurance


• Full support from our employee assistance programme and access to our employee benefits platform


• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth.  As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

To be successful in this role you will have significant senior experience in pricing, analytics or commercial roles within insurance or financial services. You will demonstrate a deep expertise in insurance pricing, commissions and commercial optimisation. In addition to this you will have;

• Advanced Analytical skills with strong capability in LTV modelling, propensity modelling and pricing optimisation techniques.


• Demonstrable knowledge of Insurance Economics, with a strong understanding of insurer net rates, underwriting, loss ratios and profit drivers.


• Experience operating within regulated pricing and governance frameworks.


• Strong experience working with insurers, actuarial teams and underwriting functions.


• Proven track record of delivering pricing optimisation, margin improvement and commercial growth.


• Knowledge of Consumer Duty & Fair Value with experience applying regulatory expectations to pricing and commission decisions.


• Ability to translate complex data into clear commercial recommendations.


• Relevant professional qualifications preferred (e.g. actuarial, data science, economics, insurance or commercial qualifications).

About us

Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work  to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year.

There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.

Application Guidance

If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.