Join a team of professional officers dedicated to delivering an efficient and high\-quality private sector housing service. This role is crucial in responding swiftly to inquiries, service requests, and complaints, ensuring that all private sector homes are safe and habitable. You will assess housing conditions, provide advice, and take necessary enforcement actions, including civil penalties, to improve living standards. Additionally, you will process property license applications, inspect housing conditions, and ensure compliance with licensing requirements.
Responsibilities
Assist in the induction and training of peers and new employees, including mentoring housing apprentices.
Uphold the Councilâs Customer Care Standards to support the vision of prioritizing residents.
Provide advice on compliance with property licensing schemes and statutory obligations.
Deliver presentations and briefings to management, colleagues, and external stakeholders.
Foster relationships with Council services and stakeholders to resolve complex issues and ensure coordinated service delivery.
Investigate service requests and conduct inspections under relevant legislation.
Assess housing conditions and draft enforcement documents as needed.
Monitor compliance with licensing conditions and process property license applications.
Prepare detailed reports and recommendations for action.
Conduct complex inspections of licensable homes, including Houses in Multiple Occupation.
Communicate with landlords and agents to ensure legislative compliance.
Undertake enforcement actions and issue financial penalties as per Council policy.
Prepare and present cases for tribunals and court hearings.
Maintain accurate records of all interactions and actions taken.
Contribute to team planning, policy development, and procedure updates.
Demonstrate cost\-consciousness and assist in monitoring service performance and budget constraints.
Requirements
Requirements:
Strong understanding of housing legislation, including the Housing Act 2004 and Environmental Protection Act 1990.
Experience in housing inspections and enforcement actions.
Ability to draft detailed reports and legal documents.
Excellent communication and presentation skills.
Ability to work collaboratively with various stakeholders.
Strong organizational skills and attention to detail.
Ability to mentor and support team members and apprentices.
Familiarity with financial management and resource allocation.
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