Print Scanning Technician

JOB TITLE: Print Scanning Technician

LOCATION: Stevenage

SALARY: DOE

HOURS: Monday to Friday - 7.30am to 4 -4.30pm

Role Purpose:

To be responsible for the printing and scanning of documents with the agreed finishing requirements of our client's requests and any photocopying that is required.

Key Responsibilities:

Utilises relevant support systems and software for the day-to-day delivery of the Managed Print Service.

Manage and carry out quality print and scanning tasks as per agreed Service Level Agreement (SLA) timescales and to the requester's specification.

Adhere to the Health & Safety processes and aspects of the relevant equipment.

Ensure all documents are processed in line with our client's document security procedures.

Liaise with our client's registry departments to obtain authorisation and sign-off for the documents produced.

Liaise with our client's registry regarding relevant document security.

Participate in any training or career development schemes or company meetings as required by management.

Act as interface to various third-party suppliers.

Actively promote information security best practice within areas of responsibility.

Ensure consumables are readily available and match specification in order to meet the production schedules.

Perform daily checks and ensure adequate maintenance of all equipment and machinery, identifying and taking remedial action by contacting the relevant supplier.

Be aware of and maintain safe working practices related to Health and Safety and COSHH regulations.

Place service calls when applicable.

Monitor all MFD/print-related jobs in Self IT/Web Desk and carry out tasks required, i.e. changing consumables and referring certain jobs back to the Helpdesk for engineer call-out.

Be responsible for scanning documents and burning of CDs.

Carry out other reasonable tasks as directed by management.

Skills and Experience:

Demonstrable ability to work within an IT environment with moderate PC skills. Full training on bespoke finishing equipment is available.

A customer-oriented approach with excellent written and verbal communication skills.

Focused on delivering agreed objectives and results.

Ability to drive results within tight timeframes.

Must be able to deliver results and negotiate changes while working with a cross-functional team.

PC skills (including MS Office suite, bespoke company applications, etc.).

Strong organisational skills and demonstrable ability to prioritise, plan and meet deadlines.

Ability to handle difficult and demanding customer environments.

Ability to deal with customers and liaise with other departments in a confident but friendly manner.

Ability to work independently towards individual and team objectives associated with the role.

Ability to work in a team, while managing own workload is essential.