Printer Support Engineer / Technical Support Specialist

Printer Support Engineer / Technical Support Specialist
Salary: Up to £32,000 + Bonus + Company Car
Location: Manchester (Must be eligible for DBS clearance)

About the Role:

We’re seeking a skilled Printer Support Engineer to join our team, providing exceptional technical support for printers, copiers, and multifunctional devices. You’ll be the go-to expert for troubleshooting, maintenance, and client support—ensuring seamless operations for our key accounts.

Key Responsibilities:

? Provide hands-on technical support for printers/copiers, resolving issues within SLA timeframes
? Perform routine maintenance, updates, and assist with installations
? Log and track faults, reporting recurring issues to improve system reliability
? Maintain boot/site stock levels and backup colleagues during busy periods
? Build strong relationships with clients and stakeholders
? Attend training to stay ahead of industry tech and solutions

Skills & Experience Required:

? Field technical support experience (printers/copiers/MFDs preferred - EPOS/white goods experience accepted)
? City & Guilds or similar technical qualification
? Logical problem-solving with a focus on quick, accurate resolutions
? Outstanding communication and customer service skills

Why Apply?

• Competitive salary + bonus + company car

• Opportunity to work with cutting-edge printing solutions

• Supportive team environment with ongoing training