Private Banking Assistant (1 Year FTC Maternity Cover)

Job purpose

Private Banking Assistant role is to support Private Banking Relationship Managers in their day-to-day activities: account opening, amendments and closing, follow up on debit cards/internet banking, AML, and credit tasks. 

Key responsibilities and accountabilities

1. Account opening: prepare account opening packs, do WorldChecks, risk assessments (personal and corporate), adverse media, prepare and email/post to new customers the bank's welcome letters.

2. Handle and manage client relationship transfers between NBKI’s Retail and Private Banking departments. 

3. Debit cards: ensure timely order of debit cards, activation, cancellation, activation, and handle all fraud investigations and refunds.

4. Internet banking: Assist customers to register to internet banking, activate their registration, unblock their access, and answer any query related to this service. 

5. Credit: prepare and follow up on all Customer information sheets requested from GPB, CBG and RBG Kuwait. Furthermore, the Private Banking Assistant can prepare the risk modelling template for the credit application.

6. Periodically or as deemed necessary, communicate to customers all pertinent information on the status of their funds.

7. Always preserve customers’ confidentiality, paying particular attention to the security of documentation and communications. Also, adherence to instructions for safeguarding information and not disclosing any information about customers to a third party without the customer’s written approval, or otherwise in compliance with legal/statutory requirements.

8. Adhere to NBKI’s policies such as Private Banking SOP and Financial Crime Policies and Procedures.

9. Perform duties with reasonable skill and diligence.

10. Work closely with relationship managers in other ad-hoc client and bank related tasks.

Qualification & Experience

Qualification:

• University degree in Accounting/Economics/Business Admin.

Experience:

• Up to 3 years of banking experience.

Essential Competencies

• Sound knowledge and understanding of financial markets
• Sound knowledge and understanding of Bank products, systems, services, and procedures
• Good understanding of cultural sensitivities and issues
• Good communications, presentation, and interpersonal skills
• Fluency in Arabic and thorough understanding of Middle East culture and mentality.

Skills

• Good analytical skills focus
• Sound management skills
• Good customer relations skills
• Good listener, self-control and patience 

Key success factors

• Good quality and team focus
• Good listener, self-control and patience delivering high standard Banking services
• Ability to interact professionally with colleagues in London and abroad.
• A strong commitment to the job and determination to excel