Job Description

Purpose of the role

To manage relationship support initiatives and set the strategic direction. Provide support to the bank's senior management team, and to manage relationship support risk across the organisation. 

Accountabilities

• Development of strategic direction for relationship support, including the implementation of up to date methodologies and processes.
• Management of relationship support initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of relationship support stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for relationship support.
• Management of relationship support risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship support and compliance functions.  .
• Monitoring the financial performance of relationship support teams, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Private Banking Executive Manager | Barclays | Fixed Term Contract | London
 

As a Private Banking Executive Manager (PBE Manager), you will lead a team of Private Banking Executives to deliver strong commercial outcomes, effective risk management, and exceptional client service. The team supports UK and internationally focused High Net Worth (HNW), Ultra High Net Worth (UHNW) clients.

You will play a key role in driving the Private Bank’s strategy, leading the delivery of strategic initiatives, and ensuring the business continues to operate efficiently, safely, and with the client at the centre. You will act as the senior escalation point for complex client, operational, and risk-related issues, supporting PBEs, Private Bankers, and senior leadership. This requires a deep understanding of the end-to-end client journey, spanning multiple systems, teams, and processes.

Using your experience and judgement, you will proactively engage, influence, and negotiate with stakeholders across the Private Bank to resolve issues effectively, improve client outcomes, and support commercial objectives—while maintaining a strong focus on risk, controls, and regulatory compliance. You will also identify opportunities to improve processes and ways of working.

You will lead and develop your team to perform in a highly regulated and evolving environment, ensuring they are appropriately supervised, supported, and equipped to meet regulatory and business expectations. Strong communication and stakeholder management skills will be essential, as you adapt your approach across a wide range of scenarios and audiences.

Essential Skills & Experience

• Strong understanding of Private Banking products, including investments, banking, credit, and wealth planning
• Proven people leadership experience, with a track record of developing individuals to reach their full potential
• Sound knowledge of banking operations and procedures, with the ability to make effective risk-based decisions
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships internally and externally
• Technically capable, with strong PC skills (Word, Excel, PowerPoint)

Desirable Skills & Experience

• Understanding of the Private Banking client base and key service delivery teams
• Knowledge of risk and control frameworks and their practical application

This role is based in London.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.