Private Patient Coordinator

Private Patient Coordinator

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.

Role overview

We’re looking for a proactive and personable Private Patient Coordinator to join our friendly team at Cheshire Oaks, working 25 - 40 hours per week across 5 days (weekdays only).

Your main focus will be growing our private patient base by building strong relationships with local businesses, opticians, and healthcare providers to drive referrals and promote our services.

You’ll be the face of Newmedica in the community - confidently representing our clinic, spotting new opportunities, and helping us grow as a trusted name in eye care. If you’re self-motivated, innovative, and thrive on making meaningful connections, we want to hear from you.

Empathy and people skills are essential. Eye surgery can be daunting, so we need someone who’s warm, reassuring, and able to put patients at ease. You’ll also support patients through their journey - booking appointments, handling correspondence, and keeping things running smoothly in a fast-paced clinic environment.

We’re particularly keen to hear from individuals who are experienced in dealing with people and bring a thoughtful, grounded approach to their work. If you’re someone who has a natural ability to connect with others, offer reassurance, and communicate clearly and confidently, we’d love to hear from you. Being reliable, having a great work ethic and understanding how to make people feel at ease are key qualities we value in this role.

What skills and experience do I need?

We’ll provide full training, but the following experience and qualities will be advantageous:

• Healthcare or service industry background would be advantageous but not essential.


• Previous experience in a customer or patient-facing role


• A confident communicator with a passion for relationship-building and service promotion


• Comfortable handling sensitive conversations and offering reassurance


• Confident juggling admin tasks in a busy setting


• Proficient in Office 365 and quick to learn new systems


• Self-starter with a proactive mindset and strong work ethic

• Experience of working in a customer service-based environment and a passion for delivering excellent service and care over the telephone, via written communication and face to face


• Experience of managing complaints or challenging situations and providing solutions to resolve issues.


• Experience in promoting services or building relationships with external partners, such as opticians or healthcare providers, with the confidence to represent the organisation in a professional and engaging manner.

What we’re offering

• A salary of £26,208.00 (Pro Rata based on full time of 40 hours per week)


• 25 days annual leave plus bank holidays


• A company pension scheme


• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.


• An environment where your learning and development is supported through a range of various learning tools and courses.


• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients


• A bright, spacious and modern working environment, built to the highest standards

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

 Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.