Private Patient Coordinator

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.  We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.

We are thrilled to say that, following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work for the third-year running.  This feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.

Role Overview

We are looking for a private patient coordinator to join our Teesside site.  A full-time role would be 40 hours over 5 days per week (including weekends on a rota basis), however part-time hours may be considered.

The role is a varied role however, will primarily be to ensure that all of our private patients have a positive experience throughout their journey with us, from the first contact to the end of their treatment pathway.  This will include meeting and greeting on the day of their appointments and treatments.  We aim to offer our private patients a personalised service, and this role is key to ensuring that they feel supported by someone they know and trust.  You will also be the central point of contact for all telephone queries in regard to private patients and for ensuring all initial enquiries and referrals are dealt with within the required KPIs.  You may also cover reception duties as and when required.

We need someone who is incredibly patient focused and has the ability to provide a first class service to patients.  The thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to patients at ease.  Our clinics are busy so we are looking for someone who can manage a busy and varied workload.

What skills and experience do I need?

• Proven experience in an administrative role, preferable within a healthcare or private services setting


• Meticulous attention to details and organisational skills


• Competent user of all Office 365 programmes


• Self-motivated with the ability to work without supervision if required, with the ability to work to deadlines and under pressure


• Be comfortable discussing costs with patients and securing payments


• An exceptional telephone manner with the ability to handle a high volume of calls professionally


• An excellent grasp of the English language both verbally and in written format


• A good team player and happy to support others when required

What we are offering

• 25 days annual leave plus bank holidays (plus an additional day for your Birthday**)


• Weekend working enhancement payments


• A discretionary bonus scheme**


• A local sickness policy**


• A company pension scheme


• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing, counselling and advice service, and a retail discount scheme.


• A cycle to work scheme


• Death in Service Scheme (on completion of 1 years’ service)


• An environment where your learning and development is supported through a range of various learning tools and courses


• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients


• A bright, spacious and modern working environment, built to the highest standards

**These benefits are only available on completion of a successful 6-month probation period.

Please note:  All staff are subject to a DBS check.  We are unable to offer employment to any candidate whose criminal record may pose a risk to patient safety.  We are also unable to offer sponsorship for this position at this time.

If you would like an informal chat about the opportunity, please contact Elizabeth Feeney, HR Lead on 01642 087614.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit out staff.  We actively encourage applications for everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race language, religion, ethnic or social origin.